Sumit Gupta Email & Phone Number

Navi Mumbai, Maharashtra, India

Leading the business for PAN India & neighbouring countries across multiple units at a strategic and operational level. Heading department of a large team size more than 100 people.Manage end-to-end operations of the Medical Cyclotron, PET CT Centers & Radiological Imaging Center.Responsible for the P&L & business of Nueclear Health limited @ Thyrocare Technologies. Ensure all regulatory compliances are metCreate and motivate the team & ensure the desired objectives are metTo work across stakeholders to ensure effective implementation of the strategySupervise, co-ordinate and monitor all operational responsibilities of Business. Responsible for technology implementation and creating seamless information flow across the organization the responsibility of reporting across all metrics to the board of the companyReporting to CEO.Restructuring operations and introducing important measures to bring in profitabilityProviding assistance in alignment and effective communication within Operation team and internal/external key partners/customers and promptly resolve any conflict to encourage harmonious and productive interactionIntellectualizing annual business plans / strategies for maximizing profitability & revenue generation & realize organizational goals, executing plans / objectives in sync with Vision & MissionBuilding cordial relationships to identify, develop and manage a strong Service delivery across units .

Mumbai, Maharashtra, India

Heading Field Service team of 9 associates for western region based at Mumbai, comprises of Maharashtra, Gujarat, Madhya Pradesh & Chhattisgarh. Responsible for developing & implementing field service process, managing the overall direction to the team of field engineers, coordination, quality, and productivity of customer service operations for West India. Balancing between motivating and developing employees under extreme customer focused and metrics driven environment. Skill sets:-Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products.Process development & implementation region field serviceDriving successful on time completion of installation, troubleshooting of GeneXpert instruments in cost-effective way & supporting sales revenue.Driving Customer Satisfaction (NPS) for the Region with increasing IB YoY.Revenue generation by the means of selling service contracts & spare parts in the region.Building & implementing Standard SOP’s, Sales Force based tools for channelizing the service flow in the regionAssist in the creation of Service org plans, schedules, quality initiatives, process change initiatives,PSP/Kaizen activities, and other continuous improvement initiatives.Organize Timely return of spare parts RMA.Oversee, mentor and support FSE’s in the region.Collaborative working with channel partners FSE team within the region. Follow the compliance & regulatory guidelines strictly.Achievements: -1) Ace Closure Award (Service Sales Award 2021) for Greater India by APAC Customer Care. Maximum contract conversions & Highest revenue achieved in PAN India.2) Region of the Year Award 2021 West Region in India achieving highest sales achievement 2021.Trainings attended:-1) Problem Solving Process (PSP 101) – Blended Course by Danaher Business Systems.2) Train The Trainer – FSE GX Training3) Introduction to Visual and Daily Management (VM/DM)

Mumbai, Maharashtra, India

Heading western region of India for service team, managing service operations & revenue in two different product portfolios: -a) Radiological Imaging Equipment, Computed Radiology digital & portable, Digital Radiology like Mobile X ray system, General X ray system, Cassette DR Panels, Console/Workstation, Digital Mammography, Dry laser & Thermal Imagers & printers, Films.b) In Vitro Diagnostics (Dry Chemistry) i.e. Clinical chemistry analyzer accommodating five different samples simultaneously for diagnosis & immunological test etc., also used in veterinary dept.Skills Set & Key Responsibilities/Essential functions:• Handling west region team comprises of 12 engineers & 12 dealers in Mumbai, rest of Maharashtra, Goa, MP & Chhattisgarh. Directly reporting to NSM based at HO, Gurgaon. • Generating service revenue on yearly based target billing & realization.• Contract conversions to AMC & CMC from per call install base, including spares billing.• Managing service operation in West.• Managing service escalations, spare parts inventory & regional stock with dealers.• Customer satisfaction in terms of commercial & technical aspects.• Managing database of whole install base for West India.• Building strategies for capturing the sleeping install base • Supporting sales on various activities.• Improving service delivery level& creating wow factor for customers• Managing service tools, timely calibrations & service events in west region.• Managing assigned service KRAs like ETTR, reducing downtime, on time PMS & installation, employee & dealer engineer trainings on assigned modalities.Achievements: -1) Awarded for achieving 100% Service Revenue Target 2020 for West Region, India by MD & VP of Fujifilm India.2) Got Star Award for exceeding expectations as core behavior for retaining & converting most of billable & out of contracts customer accounts in complete PAN India in year 2019.

Jaipur Area, India

• Service repair, preventative maintenance, installations for MRI/CT.• Interaction with R&D team for Implementation of Field Change Orders, escalation of technical & application issues of customer for improvisation & innovation of products.• Understand customer expectations with company’s product, submit feedbacks & reports to R&D team.• Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales Personnel• Reduction of cost by controlling part consumption, breakdowns by remote access &maintaining uptime, on time PM completion, call closures, proper tools coordination. • Handling Channel Partners for assigned region, controlling their KRA. Providing technical support & resolving commercial matters when required. Conducting trainings for Channel’s FSEs for enhancing technical & soft skills.Projects completed & supervised in Philips Healthcare:-a) Installed three Philips Ingenuity 128 CT independently.b) Installation of Philips Ingenia 1.5T & 3T.c) Handled well with immense hands on experience Philips CT & MRI products likeCT: Brilliance, Ingenuity, MX 16 from 16, 64 & 128 slice big bore CT scanners,MRI: Ingenia ,Achieva, Intera, Multiva 1.5T & 3T.Trainings in PHILIPS INDIA LTD.: -a) Intellispace Portal R8 Essentials, Philips workstation training at CHENNAI from 18th Jan 2017 to 20th Jan 2017b) MR3449, Achieva Platform FSE, Philips Achieva MRI training at Singapore Learning Center, SINGAPORE from 6th March 2017 to 28th March 2017.c) MR8089, Update Achieva R2.6.3 to Ingenia , Philips Ingenia MRI training at Singapore Learning Center, SINGAPORE from 29th March 2017 to 31st March 2017.

Pune Area, India

SPOC for technical support on for 24X7 diagnostic imaging equipment CT, PET CT & MRI at hospitals & diagnostic centers. Target service sales, contract renewals, selling upgrades & providing leads. Preventative Maintenance and Field Modification Instructions. Ordering and managing repair parts cycle times. Administrative responsibilities, meeting ISO standard requirements follow mandate EHS rules and AERB norms. Managing vendor’s service delivery processes in compliance with company policies. Monitor KRA like ETTR, FRFT, CSO, debrief span, FMIs , PMS, QA & service qualityHandling Install base of 61 CTs& 4 PET CT including single, dual, 16, 64 and 128 slice & PET CT’s as a single point of contact for region, including dealer management. Being secondary FE handling 11 MRIs 1.5 & 1Tesla system.Projects completed & supervised in GE Healthcare:-1) Eleven dual slice Brivo 325 & Five 16 slice Brivo 385 CT series.2) Two Bright Speed 16 slice &Four Light Speed 16 slice.3) Four Optima 660 &two VCT 128 slice CTs. 4) Installed 3 PET CTs, PET Discovery 690, Discovery 710 & Discovery 600.5) Participated in installation for more than five 1.5 Tesla MRI.6) Sold many upgrades within existing install base.Achievements in GE Healthcare: -1. Awarded by Terri S (CEO) for maximum installations of Brivo CT series in very less span.2. Cleared All India GE FE (Field Engineer) Olympiad Test up to TIER II for PET CT.3. Got above & beyond Bronze award for Imagination & Courage 6 times.Trainings in GE Healthcare: -1. Trained on PET Scanner, Discovery 600 series at GE Healthcare Training centre.2. Trained at ATC, China twice for High End CT Scanners & CT upgrade service. 3. Certified with technical Basic and Advance service trainings on GE CT & PET CT at ATC, China, Bangalore, Mumbai& Vadodara respectively. 4. Foundation of Leadership training for emerging “LEADERS” at Hyderabad.5. Basic & Full service for MRI 1T & 1.5T.

Karnal, Haryana

Handled dual function in same company: a) Handling service department of the company supplying refurbished equipment of Siemens, GE, Philips& Toshiba.• Installation, maintenance and troubleshooting of imaging equipment for install base in India..• Service Contracts, Warranty & AMC renewals for equipment supplied to all customers.• Manage project since loading, unloading & installation till complete customer satisfaction.• Documentation Installation Report, Warranty Reports & Service Agreements to customer.• OJT for FEs & mechanical vendors, completing projects successfully under supervision.• Maintaining purchase & expenses in such a way to complete projects in profitable manner.• Responsible for uptime, PMS, FMI, breakdowns & logistics for all supplied equipment.b) Handling Biomedical Department of Company’s Diagnostic Center named Medscan in Karnal, Haryana• Provide trainings to medical staff about operation of installed equipment in center.• Maintain the documentation for biomedical equipment.• Updating the inventory of all types of medical equipment installed in the hospital.• Coordination with service personnel of various medical equipment companies.• Perform service repairs & routine PMS as scheduled.• Update the aging list on daily basis for medical equipment.• Responsible for 24X7 uptime & functioning of several medical equipment under one roof.

Kota. Rajasthan

Job Description:1) To ensure execution as per projects plan (work order, contract agreement, etc.).2) To Liaison with competent authorities, Govt. bodies & PWD Electrical Inspector.3) Installation of main distribution panels, lighting & Earth system.4) Cost estimation of Tender, material consumption & to execute project in profitable manner.

Bachelor Of Engineering (B.E.), Electrical Engineering

Electrical Engineering from Rajasthan university which is awarded as A+++ Grade. Electrical Engineering including electronics, digital.

Higher Secondary School, Maths/Science

Senior Secondary School, All Subjects