Sumit Kindo Email & Phone Number

Duncan, British Columbia, Canada

• Weekly managers meetings and conference calls to discuss strategies for driving sales and operations to stay in trend with changing technology and competition.• Scheduling, coordinating and distributing work assignments among staff• Maintain close observation at budget, expenditure, sales and in trend merchandise at the store• Plan and execute retail sales operations • Marketing and sales of products• Inventory management and dispute handling• Be an active part of hiring, coaching and staff retention process• Customer support management and quality control• Dealing with client related queries and issues• Operations and administrative managementCustomer account management and troubleshooting

Nanaimo, Canada

• Dealing with multiple clients and customer calls and accounts• Responsible for account management and sales over calls as well as events and meetings• Handling customer queries and providing resolution• Bi-weekly meetings and conferences with senior managers focusing better marketing and salesDeveloping new strategies for customer and client benefit and satisfaction

Nanaimo, Canada

• Weekly managers meetings and conference calls to discuss strategies for driving sales and operations to stay in trend with changing technology and competition.• Scheduling, maintaining and assignment of duties to staff• Maintain close observation at budget, expenditure, sales and in trend merchandise at the store• Plan and execute retail sales operations • Marketing and sales of products• Inventory management and dispute handling• Be an active part of hiring, coaching and staff retention process• Customer support management and quality control• Dealing with client related queries and issues• Handling and supervising day to day business/activities at the store• Customer Account management• Troubleshooting

Nanaimo, Canada

• Recreational and athletic staff• Organising and maintaining sports related activities at VIU gymnasium• Working for organizing events and venue for the inter college tournaments• Maintain proper functioning of sports related activities at university gym

Toronto, Canada

• Sales and marketing executive• Handling and promoting different projects• Promotion of various products/items at different locations• Advertising and selling products by talking to customers in person at malls, grocery stores etc

Noida Area, India

• Involved in Customer and client interaction and customer care• B2B operations• Analyzed, formulated and maintained customer accounts and information• Sent regular updates on outstanding, upcoming and due invoices on a spreadsheet• Evaluated different customers and maintained follow ups through calls and emails• Participated in weekly conference calls with clients and management• Established sustainable and healthy work environment across departments• Focused on betterment of relationship between clients, company and the customers by actively answering and clearing out any query or complaint from customers• Volunteered in teaching and mentoring the new staff and colleagues in need

Noida Area, India

• Responded on customer queries on inbound and outbound calls and emails• B2B and B2C operations• Updated and maintained a clean and clear account details of customers using excel• Assisted customers regarding invoicing issues, late payment charges, bills not received, refunds on overpayments, promoting benefits, offers and schemes of the company• Updated each and every conversation with the customer on the software SAP• Attended company workshops for updates on the company policies and products

New Delhi Area, India

• Supervised and monitored the production department and workshop• Held meetings with clients to understand requirement and necessities• Visited job sites to formulate, measure, calculate and draft the design of the equipment• Hand the job sheet to production workshop and monitor it being produced accurately• Get the product and equipment installed in the required job site with full customer satisfaction and attend to every complain if any• Created opportunities for further sale of products by meeting new customers by setting up kiosks at exhibitions and malls and promoting, marketing and selling products

New Delhi Area, India

• Provided resolution on customer queries about their vehicles• Monitored service department• Interacted with customers visiting the workshop for vehicle repair and maintenance• Carefully listened and understood details on problems or issues related to the vehicle and then assist or guide them the remedy that needs to be done • Monitored the vehicles and inspected all the possible faults • Assigned a mechanic with each vehicle and job sheet illustrating the faults or problems with the vehicle and what needs to be done after agreement with the customers• Explained customers properly what needs to be done and also the cost associated

Master Of Business Administration - Mba, Specialisation In Marketing

Activities and Societies: • Captain of basketball and volleyball team for National MBA Games at University of Ottawa 2018 • Selected.

Bachelor Of Technology - Btech, Mechanical And Automation Engineering

Activities and Societies: • Volunteered in events held by the Red Cross society by assisting in activities such as collecting data.

Senior School, Cbse

Activities and Societies: • Team captain for football team and a member of basketball team worked as volunteer for school events •.

Secondary School, Cbse

Activities and Societies: • Part of the school football and basketball team • Member of Helping Hand club involved in charity work •.