Sumit Kishore Email & Phone Number

Stuttgart, Baden-Württemberg, Germany

Krakow Metropolitan Area

Krakow Metropolitan Area

Heading Digital Workplace (Service Desk, End User Computing ) Presales consulting and Transitions for Europe and APAC region. Leading a team of 30+ Transition managers and Digital Workplace Solution Architects

Krakow Metropolitan Area

Handled Service Delivery for one of the largest financial customers for HCL. The scope spanned around Multi lingual Service Desk, Application packaging and virtual machine's provisioning services.- A team of 700+ resources spread across 5 locations in India, Poland, Singapore, UK and Switzerland- Ensured that services are delivered as per contract- Handled steering and governance connects with client- Ensured revenue and margin targets were met year on yearSkills:- Service Delivery- Operations Management - Strategic Planning, Business Analysis & Due Diligence- Transition & Transformation - EUC - IT service Management- Project Management- Talent acquisition and team building- Training & development- Service Improvement- Cost optimization- Problem solving- MSA, SOW, Budget Management, IT audits, staffing, scheduling and forecasting- Vendor Management- Pre-sales and RFP support- Consultant for EUC services

Krakow Metropolitan Area

Managing multilingual Service desk of over 200 resources supporting 12 EMEA languages

Delhi, India

Core Competencies: - Project Management - Budget Management - P&L Management - Attrition Management - Process Improvement - Client Management - Resource Optimization - IT Service Management Responsible for overall health of the project and Client delivery Responsible for Project delivery on Client and Internal Metrics Managing P&L, Budget and Resourcing using USGAAP, BRQ, RAS and CMR Logging and implementing Value Add Ideas Team Management with tools & techniques like Skip Meetings, Employee Connect Portal, HR Business Process Report etc. Represent Service desk Operations in various client meetings like Weekly / Monthly Operations meeting, Governance meeting and Weekly CAB Managing Service Desk Scope regularly to avoid scope creep Responsible for optimize staffing to ensure maximum productivity  Responsible for initiating process improvement projects by identifying service delivery gaps, offer solutions and successfully implement ideas for enhancing the customer experience  Responsible for grooming Track leads, shift leads & specialists so that they could take on additional responsibilities with in/outside the team and provide them development opportunities, coaching, and resources. Trained & groomed several resources and enabled them to take on further responsibilities in different projects across HCL

New Delhi

Pgdba, Operations Management And Supervision

Bachelor'S Degree, Science