Sumit Kumar Email & Phone Number

Nagpur, Mh, In

Nagpur, Maharashtra, India

Experience in Vendor call logs and ticket management, Handles visitor access and material movement, Service Desk ticket management, Handles DC ÇCTV Footage and access log collection, Handles Scheduled Maintenance Notification, Generating Daily SMS report from Karix, ACL and MIS portal, Daily Incident report management, Handles DC Access register Management, Experience in IT infrastructure monitoring, Handles initial investigation of waf logs (performs mod security helps in blacklisting the IP'S) with the help of respective teams, Sending incident notification, Incident ticketing, tracking and escalation, Monitoring Barracuda email gateway alerts, Sending Email Security Dashboard, Monitor and manage escalated issue and serve as a single point of contact for escalated issue, Experience in reading and understanding system data including firewall alerts, corp IT alerts and PAM alerts. Experience in generating monthly MPLS and ILL Utilization Report, Experience in Service Now and Redmine Tool, Experience in reporting the DC Performance Utilisation Report

Bachelor Of Engineering (B.E.), Electronics Engineering

Diploma, Electronics Engineering