Sumit Kumar Email & Phone Number

Sumit Kumar | Senior Technical Support Executive at Capricorn Identity Services Private LimitedGreetings! I am Sumit Kumar, a dedicated Senior Technical Support Executive at Capricorn Identity Services Private Limited, a leading IT-based Digital Signature Certifying Authority.I specialize in providing comprehensive technical support for digital signature certificates. In my role, I handle a diverse range of responsibilities, ensuring seamless customer support, technical troubleshooting, and efficient system support application installations.Key Responsibilities:Customer Support Excellence: Resolving issues related to digital signature certificates and ensuring customer satisfaction is at the core of my responsibilities. I thrive on providing prompt and effective solutions to meet our clients' needs.Technical Troubleshooting: I excel in diagnosing and resolving technical challenges, ensuring the smooth functioning of systems. My expertise extends to troubleshooting and resolving issues promptly and efficiently.Multifaceted Communication: Whether it's handling email ticketing, resolving issues over calls, or managing chat processes, I am adept at effective and clear communication to address client concerns.Meeting Facilitation: I take the lead in conducting and managing meetings, ensuring that collaborative efforts are streamlined and goals are met efficiently.

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  Senior Technical Support Executive

  Capricorn Identity Services Pvt. Ltd.

  Mar 2017 - Present - Delhi, India