Support Manager
CurrentExperienced in Front office production support role covering global equity markets.• Front office trading application support primarily in OMS/EMS systems, Sales Trading and reports, static data system and many other applications.• Support, maintenance of Static Security application. This is the backbone of entire trading floor as all the application fetch stock related information from this system.• Mentoring team of 10+ members and delegating tasks.• Sound understanding… Show more Experienced in Front office production support role covering global equity markets.• Front office trading application support primarily in OMS/EMS systems, Sales Trading and reports, static data system and many other applications.• Support, maintenance of Static Security application. This is the backbone of entire trading floor as all the application fetch stock related information from this system.• Mentoring team of 10+ members and delegating tasks.• Sound understanding of Fix protocol and message types.• Deployment and upgrade of applications in UAT & Production environments via multiple tools DeployIT,bamboo,Jenkin.• Monitoring trading flow including # messages, latency, and capacity across systems at real time and promptly responding to business & stakeholders.• Strong techno-functional knowledge on all aspects of investment banking• Liaising with Vendors (Reuters, Bloomberg and exchanges) for data feed and stock related issues.• Strong knowledge of Gigaspace and tibco technology as backend of trading applications uses it. • Market connectivity checks and support for SunGuard applications (GL win, OMS).• Hands on working experience in TIBCO adapters/EMS and Solace middleware.• Application on-barding checks, deployment and day to day support.• Generating adhoc reports for business and management from multiple databases (Oracle,Postgres,MSSQL)• Sound understanding of end to end trading flow originating from Fix client order till exchange executions.• Experience on data systems with high transaction volumes and large data structures• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity/market data/stock setup related issues• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution• Ensure efficient incident/change management, ensuring accurate communication to impacted groups and timely resolution. Show less