Associate
Noida, Uttar Pradesh, India
• Provided online technical support to customers via chat, email and phone, resolving their queries and issues related to the company’s products and services.• Demonstrated excellent communication, problem-solving and customer service skills, achieving a high level of customer satisfaction and retention.• Utilized various tools and resources to diagnose and troubleshoot technical problems, escalating complex cases to senior technicians or managers when necessary.• Documented… Show more • Provided online technical support to customers via chat, email and phone, resolving their queries and issues related to the company’s products and services.• Demonstrated excellent communication, problem-solving and customer service skills, achieving a high level of customer satisfaction and retention.• Utilized various tools and resources to diagnose and troubleshoot technical problems, escalating complex cases to senior technicians or managers when necessary.• Documented customer interactions and feedback in the company’s CRM system, ensuring accurate and timely records.• Collaborated with other team members and departments to share best practices, insights and suggestions for improvement Show less