A value driven and result oriented professional with 5 + years of experience in IT Support Engineer, Experience in the entire.• Creation of groups and user ID in Active Directory. • Configuring and troubleshooting on Microsoft O365 & EMS E3 Services • Handling and troubleshooting network printer issues.• Working on remote utilities like Desktop Central to manage desktop remotely.• Troubleshooting of hardware and O/S.• Disk Management, partitions. •Configuration Avaya telephony and validation management.• Managing DHCP and TCP/IP Configuration. • LAN troubleshooting. • Maintaining Domain Network• Patch and Antivirus update &, virus protection.• Installation Server 2008/12/16/19.• Installing Software & Application to User Standards.• MS outlook configuration, Outlook backup & restore and troubleshooting.• Remote desktop and Remote assistance.• Database Server Backup and Restore ( My SQL )

Creation of groups and user ID in Active Directory Provide technical support into 24X7 to users for resolving IT related issues within SLA. Creating and Deploying OS with package on new PC’s using Symantec ghost image server. Configuring and troubleshooting on Microsoft Outlook and various Microsoft applications. Provide support for various types of other software’s, OS and hardware issues. Handling and managing McAfee Antivirus issues.

Creation of groups and user ID in Active Directory. • Configuring and troubleshooting on Microsoft O365 & EMS E3 Services • Handling and troubleshooting network printer issues. • Working on remote utilities like Desktop Central to manage desktop remotely. • Troubleshooting of hardware and O/S.• Disk Management, partitions.