Sumit Roy Email & Phone Number

Mumbai, Maharashtra, India

Designation: Senior Manager Contact Center SalesJob Profile:-1) Lead and manage a team of 200 telesales agents and 9 AMs in a fast-paced contact center environment, responsible for hiring, training, and coaching.2) Work on lead rechurning strategies to extract maximum acquisition from older base while keeping marketing costs low.3) Optimize conversion.

Mumbai, Maharashtra, India

Designation: Center Manager SalesJob Profile:-1) Worked as AVP Sales at Angel Broking, overseeing a sales team of 100 employees, including managers and executives.2) Created daily, weekly, and monthly action plans to achieve sales targets.3) Coached employees on successful selling methods and encouraged cross-selling of products such as SIP and insurance.

Designation: ManagerJob Profile:-1) Worked as Manager at 5 Paisa Capital Limited, supervising a team of 500 people, including executives, team leaders, and managers.2) Managed two outsourced call centers and worked with the marketing team to generate leads.3) Responsible for managing roster, attendance, and shrinkage, and reporting to stakeholders.

Designation: Manager (Upstox)Job Profile:1) Managed a team of 100 sales telecallers and 8 Team Coaches for Upstox.2) Achieved a 20% month-on-month growth in acquiring trading and demat accounts.3) Optimized team's roster, attendance, and shrinkage to meet Service Level Agreements (SLAs) and maintain a low Net Promoter Score (NPS).4) Developed and.

Designation: Floor Manager (Norton Antivirus - US Voice Process).Job Profile:1) Managed and oversaw 150 executives and 10 team leaders for client servicing and operations performance, while handling live call and chat queues.2) Utilized forecasting techniques to project call and chat volume on an hourly basis, and assisted the WFM team in preparing the.

Designation: Team Leader-(Hughesnet- US Voice Process)Job Profile:1.Handled team of 20 executive. 2.Handling users escalation. 3.Sending reports to client and managers at EOD. 4.Assisting team mates to achieve daily performance metrics. 5.Arranging training session for all team mates to provide process update or refreshers. Managing team shrinkage and.