Sumit Roy Email & Phone Number

Mumbai, Maharashtra, India

Designation: Senior Manager Contact Center SalesJob Profile:-1) Lead and manage a team of 200 telesales agents and 9 AMs in a fast-paced contact center environment, responsible for hiring, training, and coaching.2) Work on lead rechurning strategies to extract maximum acquisition from older base while keeping marketing costs low.3) Optimize conversion rates by 5-10% month on month through the use of Ozontel dialer and switching between different predictive and progressive… Show more Designation: Senior Manager Contact Center SalesJob Profile:-1) Lead and manage a team of 200 telesales agents and 9 AMs in a fast-paced contact center environment, responsible for hiring, training, and coaching.2) Work on lead rechurning strategies to extract maximum acquisition from older base while keeping marketing costs low.3) Optimize conversion rates by 5-10% month on month through the use of Ozontel dialer and switching between different predictive and progressive strategies.4) Achieve a 200% growth in daily productivity from 1.5 to 4.5 acquisitions peragent.5) Increase recurring donor base monthly corpus by 175%, from 10 Million to 27.5 Million, and meet cross-selling targets.6) Drive revenue growth of 150% through effective sales and marketing strategies.7) Responsible for P&L for my vertical, and have added different products to make the P&L green.8) Monitor and maintain CAC on a monthly basis, working to optimize costs and increase profitability by acquiring more donors.9) Successfully set up and manage an One-Time donation team, driving revenuecand contributing to a positive P&L.10) Achieved a growth of more than 500% in One-Time donations, from doing 1 million per month to 6 million per month.11) Collaborate with cross-functional teams, including Marketing and Operations, to ensure alignment and maximize results.12) Maintain strong stakeholder relationships and provide regular performance reports to senior management.13) Monitor donor trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.14) Coach employees in successful selling methods and encourage cross-selling products to drive revenue. Show less

Mumbai, Maharashtra, India

Designation: Center Manager SalesJob Profile:-1) Worked as AVP Sales at Angel Broking, overseeing a sales team of 100 employees, including managers and executives.2) Created daily, weekly, and monthly action plans to achieve sales targets.3) Coached employees on successful selling methods and encouraged cross-selling of products such as SIP and insurance to drive revenue.4) Increased monthly productivity from 70 accounts to 200 accounts per executive and exceeded goals… Show more Designation: Center Manager SalesJob Profile:-1) Worked as AVP Sales at Angel Broking, overseeing a sales team of 100 employees, including managers and executives.2) Created daily, weekly, and monthly action plans to achieve sales targets.3) Coached employees on successful selling methods and encouraged cross-selling of products such as SIP and insurance to drive revenue.4) Increased monthly productivity from 70 accounts to 200 accounts per executive and exceeded goals for sales, revenue, and profit margins, achieving 185%growth in acquisition.5) Analyzed lead flow and forecasted sales numbers, working closely with the marketing team for lead generation and conversion.6) Worked with the dialer team "Exotel" for lead distribution and closely tracked for any technical issues.7) Dealt with stakeholders and shared daily business insight reports.8) Maintained the lowest CAC on a monthly basis by acquiring a higher number of trading accounts.9) Responsible for P&L for the vertical and worked with stakeholders to reduce costs by identifying different opportunities.10) Recruited, retained, and supported a diverse team of sales professionals with collaborative leadership and goal setting.11) Drove profitability by selling SIP and insurance products.12) Created a lead nurturing strategy in the dialer to optimize conversion, achieving a 5% to 10% increase month on month.13) Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.14) Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Show less

Designation: ManagerJob Profile:-1) Worked as Manager at 5 Paisa Capital Limited, supervising a team of 500 people, including executives, team leaders, and managers.2) Managed two outsourced call centers and worked with the marketing team to generate leads.3) Responsible for managing roster, attendance, and shrinkage, and reporting to stakeholders regarding sales targets.4) Analyzed operational data to understand customer trends and prepare monthly sales targets and… Show more Designation: ManagerJob Profile:-1) Worked as Manager at 5 Paisa Capital Limited, supervising a team of 500 people, including executives, team leaders, and managers.2) Managed two outsourced call centers and worked with the marketing team to generate leads.3) Responsible for managing roster, attendance, and shrinkage, and reporting to stakeholders regarding sales targets.4) Analyzed operational data to understand customer trends and prepare monthly sales targets and action plans.5) Monitored team performance and reported on metrics, discovered training needs, and provided coaching to improve team members' performance.6) Worked with the training and quality teams, and assigned targets to agents and team leaders, evaluating employees strengths and assigning tasks based onexperience and training.7) Maximised performance by monitoring daily activities and mentoring team members.8) Raised performance in sales, management, and operations by identifying and targeting areas for improvement.9) Worked on cross-selling products to increase profitability and drove a client referral program to optimize conversion and reduce CAC.10) Achieved a 20% month-on-month growth in acquiring trading and demat accounts and had the lowest CAC in the entire process for the vertical.11) Ensured at least 50% of acquired accounts were actively trading in the stock market and was responsible for P&L of the vertical, closely working withstakeholders to reduce costs and make the process P&L green.12) Implemented lead nurturing and rechurn strategies to optimize conversion of old leads. Show less

Designation: Manager (Upstox)Job Profile:1) Managed a team of 100 sales telecallers and 8 Team Coaches for Upstox.2) Achieved a 20% month-on-month growth in acquiring trading and demat accounts.3) Optimized team's roster, attendance, and shrinkage to meet Service Level Agreements (SLAs) and maintain a low Net Promoter Score (NPS).4) Developed and implemented Standard Operating Procedures (SOPs) for consistent performance and handled client escalation calls and emails… Show more Designation: Manager (Upstox)Job Profile:1) Managed a team of 100 sales telecallers and 8 Team Coaches for Upstox.2) Achieved a 20% month-on-month growth in acquiring trading and demat accounts.3) Optimized team's roster, attendance, and shrinkage to meet Service Level Agreements (SLAs) and maintain a low Net Promoter Score (NPS).4) Developed and implemented Standard Operating Procedures (SOPs) for consistent performance and handled client escalation calls and emails forcustomer satisfaction.5) Worked with HR team to resolve conflicts and coordinated with vendors to ensure resources for sales goals.6) Developed sales forecasts and plans of action to achieve monthly sales targets.7) Trained new hires and refreshed existing staff for optimal performance.8) Implemented a lead nurturing program to re-engage existing leads and improve conversion rates, resulting in a 15% increase in overall sales numbers.9) Created a dialer strategy that optimized call volume and increased conversion rates by switching between predictive and progressive dialing modes, resulting ina 10% increase in sales numbers.10) Used Google Sheets dashboards to measure performance in real-time and on a monthly basis, identifying opportunities for improvement. Show less

Designation: Floor Manager (Norton Antivirus - US Voice Process).Job Profile:1) Managed and oversaw 150 executives and 10 team leaders for client servicing and operations performance, while handling live call and chat queues.2) Utilized forecasting techniques to project call and chat volume on an hourly basis, and assisted the WFM team in preparing the roster, achieving service levelagreements (SLAs) and operations performance.3) Conducted regular training sessions for… Show more Designation: Floor Manager (Norton Antivirus - US Voice Process).Job Profile:1) Managed and oversaw 150 executives and 10 team leaders for client servicing and operations performance, while handling live call and chat queues.2) Utilized forecasting techniques to project call and chat volume on an hourly basis, and assisted the WFM team in preparing the roster, achieving service levelagreements (SLAs) and operations performance.3) Conducted regular training sessions for executives and team leaders to maintain technical knowledge and improve skills, contributing to increased customersatisfaction and productivity.4) Assisted the quality team to enhance call quality and reduce errors, resulting in an improvement in the overall customer experience.5) Collaborated with the partnership team to onboard new clients, expand the customer base, and enhance revenue growth.6) Managed the email team to maintain email TAT and provide timely responses to customers, leading to improved customer satisfaction and reduced churn rate.7) Generated and sent regular reports to stakeholders to update them on their account's technical support performance and progress, demonstratingaccountability and transparency. Show less

Designation: Team Leader-(Hughesnet- US Voice Process)Job Profile:1.Handled team of 20 executive. 2.Handling users escalation. 3.Sending reports to client and managers at EOD. 4.Assisting team mates to achieve daily performance metrics . 5.Arranging training session for all team mates to provide process update or refreshers. Managing team shrinkage and attrition.