Green belt certified manager with total experience of 16 years in service industry. I have track record of building and motivating successful teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Areas of Expertise• Operations Management: Meeting SLA’s, people management, managing utilization and daily performance, forecasting, rostering, evaluating monthly performance, by-annual appraisals, and resolving day to day issues(i.e. salary, attendance, login, transport). • Transition: Assisted in smooth transitioning of Trunks provisioning work from Ericsson to HCL. Here my role was interacting with client to understand Operational requirements, reaching understanding on HC numbers, defining and managing hiring and training timelines. Ensuring IT requirements are taken care to ensure smooth go-live. • Client Relationship Management: Daily/Monthly/Weekly calls with client to provide share process performance and project status.