➢ Growth hacking with product propositions, deep dive on customer behavioral patterns with data analytics for continuous product refinement with agile delivery.➢ Global digital platform’s leadership team, reporting to Group Chief Platform Officer. Designed, built and rolled out Pulse by Prudential across 17 markets in Asia and Africa with more than 30 million downloads within 2 years.➢ Product strategy, roadmap and delivery of Prudential’s payment landscape across countries in the region with plug and play payments solution.➢ Conceptualized product, onboarded, and managed regional ecosystem partners viz. Babylon, DOC, MyDoc, HaloDoc, Tictrac, Google, Garmin etc. maintaining close synergy with overall strategy alignment and enabling growth.➢ Worked closely with legal and regulatory teams continually balancing product evolution to mitigate any regulatory issues with health and wellness related feature launches across geographies.➢ Researched, conceptualized, designed, and launched wellness features on Pulse, intertwined with other health and financial services components, offering Protection, Prevention, and Postponement core theme of health.➢ Helped in opening revenue stream on Pulse through paid subscriptions, digital insurance sales, and B2B2C partnerships by designing compelling offerings across markets. Byte sized health and life insurance products with single click sales removing customer drop off points, leading to revenue growth.➢ Created roadmap for Pulse’s MarTech platform and launched multiple digital campaigns in close collaboration with ecosystem partners e.g., Google, AppsFlyer, and Prudential marketing teams across Asia and Africa region.

➢ Managing a GMC of GBP 2 Million YOY.➢ Accountable to define product roadmap and strategy for network performance management.➢ Engagement with VP & CIO teams to do a combined assessment on market trends, and OEM supported platforms on SDN & NFV w.r.t. Business reporting platform.➢ Identify opportunities of system transformations to bring cost and operational efficiencies.➢ Vendor Management.➢ Managing customer centric, cross functional and high-performance enthusiastic teams across geographies with endeavor in contributing to people’s growth

➢ Managed a GMC of GBP 1.5 Million YOY, on IT management transformation initiatives. ➢ Accountable to define end to end strategy & delivery of service assurance product of virtualized and physical data centers.➢ Conducted market studies on competitors, value proposition comparisons in COTS and Open-source, Industry toolsets evaluation.➢ Captured requirements from business, and worked with program delivery, architecture & design, and engineering teams to deliver the solution following DevOps techniques.➢ Step change in business processes from reactive to proactive operating model.➢ Vendor management.➢ Cross continent engineering team management.

➢ Pivotal in strategizing system design and delivery of complex programs, bringing in cost savings and avoidance, by improving fault management life cycle.➢ Formulated solutions with help of functional and technical teams to improve customer’s business key metric measurement accuracy from 78% to 92% following agile delivery methodologies.➢ Improved revenue and profits by defining and executing estate transformation initiatives.

➢ In Life operations manager for Test And Diagnostics service assurance platform.➢ Accountable for maintaining key business SLAs viz. Right First Time, Zero Defect Intensity, Improved business accuracy and conclusivity.➢ Led a team of cross functional technical experts to deliver business key requirements following DevOps.

➢ Development of M2M communication based on OMA-DM protocols. (https://en.wikipedia.org/wiki/Wavecom#Open_AT_OS)➢ Development of service assurance systems for Fibre based broadband products in B2B and B2C.