• Owner of Solution and Technical Design portfolio for end-to-end Robotics Process Automation technology functions spread across 7 delivery centers and 4 capabilities globally.• Plan, Co-Create and partner in RPA roadmaps, Futuristic blueprints, Capability enhancement and adaptation, and successful deployment of solutions, resulting in ~30% increase in operational efficiency and ~40M revenue pipeline.• Collaborate with business and vendor teams to redefine the process and identify opportunities for hyper-automation and continuous improvements.• Share best practices in digital RPA industry. Explore new tools/capabilities regularly, communicate with product vendors to understand roadmaps and creating POC’s, and assess the applicability and efficacy of current technologies.• Define and build technical capability (RPA COE) with customer based technical implementation teams, successfully trained and certified 70+ technical experts within our COE.• Drive troubleshooting and provide guidance to resolve complex production issues, ensuring an impressive 90% reduction in downtime and errors.

• Lead Architect for RPA technical Center of Excellence (COE) group, consisting of 12 senior technical architects involved in consulting and implementation of automation solutions across leading automation platforms (Automation Anywhere, Blue Prism, Power Automate, UiPath and others) • Responsible for technical coding standards and best practices, code reviews and capability enhancements. Co-authored 29 whitepapers, 7 training sessions, and 12 webinar learning sessions. • Vendor evaluation and POV creation for 8 intelligent automation tools and capabilities across RDLC phases • Supporting customer IT team with High availability and Disaster recovery infrastructure requirements and set up, ensuring 99.9% uptime for critical RPA processes.

• Successfully implemented 300+ Robotic Process Automation (RPA) solutions across various domains like Healthcare, FP&A, Consumer Goods and Retail, Insurance, HR etc. generating significant revenue and productivity benefits.• Created and spearheaded a digital re-engineering team involved in development and implementation of custom-made Software based automation tools across various platforms (Automation Anywhere, WorkFusion, Blue Prism, VBA, SAP, Web, Windows components, MS Access etc) and processing systems to ensure productivity improvements, cost savings and waste removal.• Developed innovative custom made automation solutions using Automation Anywhere, Workfusion and Blue Prism tools across various domains.• Participated in RPA opportunity identification workshops, RPF/RFI and IT feasibility studies for solution feasibility and proposals• Engaged in RPA engagements at various fronts such as delivery lead for multiple customer engagements, Senior Technical Architect and Internal RPA trainer for the technical implementation team/s• Excellent exposure to customer onboarding and presentations, RPA project implementations and Center of Excellence (COE) creation for various large engagements

• Leading and managing a re-engineering team involved in initiation, planning, development and implementation of custom-made software based automation tools for organizational in- house accounts to ensure productivity increase, cost savings and waste removal.• Identify Customer/Process Requirements, Define Project Scope and solution, Develop Process documentation and suggest re-engineering opportunities, communicate and implement RPA Solution managing resource, timelines, budget and stakeholders for the projects.

• Software based applications batch of 14 different applications for Fraud Investigation & Recovery Services • Part of Health care solution system used by various Insurance companies like United Health Group [UHG], COSMOS, MAMSI, and other commercial clients that handles inbound and outbound calls to support clinical investigation, overpayment recovery, subrogation and injury coverage for various insurance schemes.• Analysis, interviewing, verify provider license and specialty information, medical records review, and case documentation to help recover losses. • Application is used to maintain payment plans, track Hospital Bill Audit and check the over-pay or under pay bills Negotiation (Settlement), Payment, Recovery details. • Role: User interaction, Coding GUI, Designing database, Creating Test Plans, Executing the unit test plans, maintenance and post implementation support. • Working Interface: Visual Basic, MS-Access, SQL Server, SQL Integration Services, Oracle 9i/10g

Worked on Client Site under Knowledge Transfer Program.Producing new modules depending on client needs and providing support for existing modules