Service Portal Development for big international Pharmaceutical company.working on new automations/ integrations with different tools (Cloud, Network tools).Customizations of Workflow, SR mapping, SR configuration.Implemented changes through instance using updatesets.Always used ServiceNow Best practices in Scripting and implementing Changes.Importing Bulk data into ServiceNow using Transform map.Worked with Workflow, Client Script, Script Include, Business… Show more Service Portal Development for big international Pharmaceutical company.working on new automations/ integrations with different tools (Cloud, Network tools).Customizations of Workflow, SR mapping, SR configuration.Implemented changes through instance using updatesets.Always used ServiceNow Best practices in Scripting and implementing Changes.Importing Bulk data into ServiceNow using Transform map.Worked with Workflow, Client Script, Script Include, Business Rule.Responsible in building Service Catalogs.Integration testing using SOAP UI and Postman.JIRA for issue tracking and project management to follow AGILE methodology.Customer demand and development Sprint management.Manual Testing Skills:Expertise in manually testing ITSM features and making sure they work well.Problem Solving:Played a key role in finding and fixing issues with applications in the ITSM field.Tool Proficiency:Used SOAP UI to test web services and ensure important ITSM functions work well.Streamlined API testing with Postman, making testing workflows more efficient. Show less