Sumith Kumar Email & Phone Number

Monitoring INCIDENT Queue and assigning to team members along with myselfResolving P1, P2, P3 Tickets as per SLAMonitored and managed Infrastructure alerts PagerDuty, Zabbix, Dynatrace, Datadog and Nagios using ensuring real-time tracking and resolution of network issuesManaged and resolved network incidents promptly, minimizing downtime and improving.

Managing various issues by actively participating in Daily Service Review (DSR) calls and conducting Root Cause Analysis (RCA) in Problem Management.Monitoring and troubleshooting SQL Batch jobs using Control-M (v9).Monitoring infrastructure and network devices with OP5 and Applications Manager.Scheduling and executing Informatica jobs to ensure smooth.

Worked in different projects providing 24/7 support as per the client requirement.

Review logs or documents to resolve errorsWorking on tickets and resolving it within the SLAResponsibilities in Alcon include Privilege accounts, One world account reset,AS400 servers reset, AD,Server reboot, Passage pointCreation of User accounts, privileged accounts, service accounts & network sharesRevoking User accounts from Active Directory.Granting.