• Developed and managed comprehensive project cash-flow analyses to ensure financial accuracy and viability.• Prepared detailed investor cash-flow reports, enhancing transparency and investor confidence.• Handling escalation of Fractional Ownership HNI Clients.• Calculated assured returns, providing stakeholders with reliable investment forecasts.• Created compelling pitch decks to support project proposals and secure investor funding.• Conducted thorough research to inform and guide project development strategies.• Coordinated all phases of project development, ensuring adherence to timelines and budgets.• Maintained regular communication with promoters and developers to ensure project alignment and progress.• Performed reconciliations of AMC fees, invoices, and credit notes to ensure financial accuracy and compliance.• Provided training sessions to the sales team, enhancing their product knowledge and sales techniques.• Traveled to various cities to manage and oversee successful product launches.• Engaged with clients via phone to resolve queries and provide exceptional customer service.• Responded to client inquiries through professional email correspondence, ensuring timely and accurate communication

• Handling ATM Reconciliations, MSP settlements, IMPS & UPI Reconciliations.• Compliance of customer disputes related to ATM chargebacks, IMPS & UPI Transactions.• Handled Financial accounting, entry posting related with MSP settlements, customer credit/debit, internal GL booking and analysis of all entries are authorized on the same day. Posting entries in Oracle FlexCube.• Performing BCP testing for Mumbai location.• Processed funding of excess cash reported in an ATM to respective agencies on monthly basis, sending written communication and validation of the same.• Investigating customer claims & issues credit back to the customers, handling high priority customer queries received thru BO/RBI channels.• Reporting of daily MIS data for unauthorized entries to the Governance manager, Updating and maintaining proper documentation as per the regulatory.• Perform temporary credit booking for queries received in dispute transactions, Query handling in PUTTY application with specific TAT & managing cash flow.• Monitoring and verifying re-presentment documents provided by the Acquiring bank • Provide continuous feedback/suggestion to Team lead, Assessing and implementing changes in the process, Troubleshooting issues.• Validate data based on industry, client updates.

1. Responding to over 80 calls daily and 40 customer requests via SLS system and effectivelyhelping the customer as per the requirements.2. Managed tem members and pro-actively engaged with clients in absence of Team leader.3. Maintained and built relationships with customers daily, providing exceptional customer serviceand efficient product deliveries daily which translated to a customer satisfaction rating score of97%.4. Developed new process for employee evaluation which resulted in marked performanceimprovements