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Sumith Mani is listed as Data Analyst | Subject Matter Expert | Operations Specialist based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Sumith Mani.
Sumith Mani previously worked as Subject Matter Expert at Fives Digital and Customer Service Associate at Harvyora. Sumith Mani holds Bachelor Of Technology - Btech, Electronics And Communication from Bir Tikendrajit University.
With a freshly minted BTech in Electronics and Communication from Bir Tikendrajit University, my recent tenure as a Subject Matter Expert at FiveS Digital honed my leadership abilities and my knack for data analysis. My expertise in Microsoft Excel was pivotal in managing and reporting team performance, ensuring operational excellence across customer support initiatives.At the heart of my professional drive is a commitment to leveraging technical skills for impactful customer resolutions, evidenced by consistently achieving high customer satisfaction scores. Our team’s dedication to excellence in service delivery was reflected in streamlined processes and the effective handling of complex escalations, ultimately fostering customer loyalty and business success.
A career timeline built from the work history available for this profile.
India
. Managed Flipkart Seller Escalation team as Subject Matter Expert.. Kept organized reports regarding each team members performance in Excel format.. Shifted to Ninjacart Customer Support team with the same role and responsibilities.
Kannur, Kerala, India
. Counseled customers from all around the country regarding the complaints of their products (Adenium Plants) efficiently and provide excellent solutions thus resolving their issues instantly.. Inspired customers to buy more products and create an Excel report on the orders placed for hassle free dispatching of items.. Achieved CSAT score above 80% with highly satisfied customers.
Ernakulam, Kerala, India
. Assisted in the service of customers of the World’s Largest E-Commerce company, Amazon, for UK and Canada.-.. Met all KPIs and quality targets during my entire tenure with CSAT score of above 85%.. Kept an Excel report about the compensation and resolution provided to each customer for their issues.
Bengaluru, Karnataka, India
. Served installing the SPC Software, InfinityQS(DCS), for quality control of products in manufacturing industries.. Cooperated with Quality Control department and assist in getting out the required fields of the product for which quality checking is necessary.
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Sumith Mani is listed as Data Analyst | Subject Matter Expert | Operations Specialist.
Sumith Mani is based in Bengaluru, Karnataka, India.
Sumith Mani has worked for Fives Digital, Harvyora, Sutherland, and Cubic Computing Pvt Ltd.
You can use AeroLeads to view verified contact signals for Sumith Mani, including work email, phone, and LinkedIn data when available.
Sumith Mani holds Bachelor Of Technology - Btech, Electronics And Communication from Bir Tikendrajit University.
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