Over 20 years of experience in Learning & Development, Team Management, Collaboration, Business Analysis, Decision making, Problem Solving, Mentoring & Coaching.Strengths:Strategic Design: - Proficient in designing persona based learning intervnetions, product positioning strategies and employee engagement inititativesLeadership and Team Building: - Skilled in spotting internal talent, building and mentoring teams to align with organizational goals. Motivating teams to deliver at their best, driving enhanced learning curves and employee retentionCommunication and Presentation: - Proven mastery in creating digital presentations and enabling teams to master knowledge and skills resulting in increased digital adoption and usage of business tools.Achievements:1. Improved Customer Retention: - Led inititatives that increased customer retention rates, with on-call closures rising from 6% to 35% in just three months with 2% increase in revenue through Upsell & Cross Sell2. Enhanced Customer Satisfaction - Empowered teams deliver exceptional customer experiences resulting in higher customer satisfaction scores.3. Increased Digital Adoption: - Enabled teams to master digital learning and business sourcing tools, leading to increased digital adoption across the oerganization4. Reduced Employee Turnover: - Implemented L&D strategies resulting in lesser employee trunover, contributing to organizations stability and continuity.