Sumit Jha Email & Phone Number

Pune, Maharashtra, India

1. Strategic Leadership: Defined the firm's vision and mission, ensuring alignment with market demands and client success.2. Business Development: Spearheading growth initiatives, building long-term relationships with C-level stakeholders and expanding the client base.3. Consulting Practice Management: Establishing best practices for delivering high-quality consulting services in Organizational (and Digital) Transformation, Service Management, Customer Experience, Digital Asset… Show more 1. Strategic Leadership: Defined the firm's vision and mission, ensuring alignment with market demands and client success.2. Business Development: Spearheading growth initiatives, building long-term relationships with C-level stakeholders and expanding the client base.3. Consulting Practice Management: Establishing best practices for delivering high-quality consulting services in Organizational (and Digital) Transformation, Service Management, Customer Experience, Digital Asset Management and Tools Tranformation.4. Team Leadership: Recruited, mentored, and managing a cross-functional team, fostering a culture of excellence and innovation.5. Partnership Ecosystem: Built strategic alliances with technology providers and industry leaders to enhance service offerings and create new revenue streams.6. Value Engineering: Delivered actionable insights and business cases, enabling clients to achieve operational efficiency and significant ROI.7. P&L Accountability: Managing budgets and resources to ensure profitability while delivering transformative outcomes. Show less

Pune, Maharashtra, India

1. Led the CFS Practice for the merged entity, managing a team of 1000+ SMEs and driving $250M+ in annual revenue.2. Designed and executed NextGen service offerings and GTM strategies to address evolving market needs.3. Spearheaded presales efforts, delivering transformative, outcome-focused solutions and driving account mining initiatives.4. Achieved "Leader" recognition in ITSM/SIAM surveys by steering analyst interactions with ISG, Gartner, and Avasant.5. Delivered consulting… Show more 1. Led the CFS Practice for the merged entity, managing a team of 1000+ SMEs and driving $250M+ in annual revenue.2. Designed and executed NextGen service offerings and GTM strategies to address evolving market needs.3. Spearheaded presales efforts, delivering transformative, outcome-focused solutions and driving account mining initiatives.4. Achieved "Leader" recognition in ITSM/SIAM surveys by steering analyst interactions with ISG, Gartner, and Avasant.5. Delivered consulting on service management strategy, operating models, governance frameworks, and value engineering.6. Built and nurtured a partner ecosystem aligned with strategic goals, fostering innovation and operational excellence.7. Drove talent acquisition and retention, focusing on building high-performance teams and ensuring profitability. Show less

Pune Area, India

1. Established and scaled the SIAM & CFS Practice, managing 1000+ SMEs and generating $250M+ annual revenue.2. Designed and launched NextGen service management solutions, integrating Customer Experience Management (CXM).3. Spearheaded Go-To-Market (GTM) strategies and optimized delivery frameworks in collaboration with strategic partners.4. Achieved “Leader” recognition in ITSM/SIAM by Gartner, ISG, and Avasant, driving analyst engagement and strategic positioning.5. Developed… Show more 1. Established and scaled the SIAM & CFS Practice, managing 1000+ SMEs and generating $250M+ annual revenue.2. Designed and launched NextGen service management solutions, integrating Customer Experience Management (CXM).3. Spearheaded Go-To-Market (GTM) strategies and optimized delivery frameworks in collaboration with strategic partners.4. Achieved “Leader” recognition in ITSM/SIAM by Gartner, ISG, and Avasant, driving analyst engagement and strategic positioning.5. Developed three-year rolling strategies for practice maturity, resulting in sustained growth and profitability (>20% PAT).6. Delivered consulting services on service management strategies, governance frameworks, and value engineering, enabling measurable client outcomes.7. Built a robust partner ecosystem and innovative skilling frameworks, enhancing team readiness and execution capacity.8. Led talent acquisition and retention initiatives, aligning hiring strategies with P&L objectives.9. Supported clients with innovation roadmaps, business cases, and budgeting, driving transformational change and operational efficiency. Show less

Pune Area, India

1. Led presales and NextGen solution development for CFS, encompassing SIAM, ITIL®, ESM, and tools for ticketing, service assurance, analytics, reporting, and automation.2. Conceptualized and developed Cognizant’s proprietary SIAM Framework (DIAL), enabling seamless service integration for global clients.3. Collaborated with research and advisory firms (Gartner, Forrester, ISG, etc.) to position Cognizant as a leader in ITSM/SIAM.4. Architected transformation strategies and… Show more 1. Led presales and NextGen solution development for CFS, encompassing SIAM, ITIL®, ESM, and tools for ticketing, service assurance, analytics, reporting, and automation.2. Conceptualized and developed Cognizant’s proprietary SIAM Framework (DIAL), enabling seamless service integration for global clients.3. Collaborated with research and advisory firms (Gartner, Forrester, ISG, etc.) to position Cognizant as a leader in ITSM/SIAM.4. Architected transformation strategies and value-focused solutions for deals exceeding $250M in TCV, delivering significant client outcomes and operational efficiencies. Show less

Pune

1. Designed strategies for service management offerings, including Transition & Transformation and NextGen ITSM solutions.2. Conceptualized a telecom-specific, cloud-based Service Management platform, aligning with future market demands.3. Provided strategic consulting for establishing Practices/CoEs, shaping IT strategies, and driving organizational change for clients.4. Created business excellence frameworks, enabling operational efficiency and innovation.5. Instituted talent… Show more 1. Designed strategies for service management offerings, including Transition & Transformation and NextGen ITSM solutions.2. Conceptualized a telecom-specific, cloud-based Service Management platform, aligning with future market demands.3. Provided strategic consulting for establishing Practices/CoEs, shaping IT strategies, and driving organizational change for clients.4. Created business excellence frameworks, enabling operational efficiency and innovation.5. Instituted talent development academies, nurturing skills across emerging and core technologies to ensure readiness for future opportunities. Show less

Pune

1. Led the ITSM & Cloud Computing portfolio, focusing on Point-of-View (PoV) development and Go-To-Market (GTM) strategy creation.2. Shaped innovative service management solutions tailored to client needs, enabling operational and strategic efficiency.3. Provided strategic advisory for ITSM transitions, cloud adoption, and digital transformation initiatives.

Pune Area, India

1. Led Service Mgmt. as part of Innovation Group; Go-To-Market Strategy, service offering conceptualization & design and process & policy framework definition for Cloud practice.2. 25+ consultants as Technology Head and 75+ professionals as Location Head for BSM practice.3. ITIL® Practice & Proficiency building; Performance evaluation & reporting4. Led ITSM Pre-sales – RFI/RFP, Bid Defense and SLA negotiation5. Created multiple organizational excellence frameworks based on… Show more 1. Led Service Mgmt. as part of Innovation Group; Go-To-Market Strategy, service offering conceptualization & design and process & policy framework definition for Cloud practice.2. 25+ consultants as Technology Head and 75+ professionals as Location Head for BSM practice.3. ITIL® Practice & Proficiency building; Performance evaluation & reporting4. Led ITSM Pre-sales – RFI/RFP, Bid Defense and SLA negotiation5. Created multiple organizational excellence frameworks based on service mgmt. practices6. Led numerous transformation and account turn-around initiatives delivering significant RoI and cost savings; Turned around and transformed multiple ‘bleeding’ accounts7. Strategized ITIL® training business (business planning, creation of cost & revenue model and marketing plan); Technical and financial evaluation & negotiation with ACPs8. Designed and implemented Unified Competency Framework for Service Management, enhancing organizational proficiency. Show less

New Delhi Area, India

1. Led the Product Design & Consultancy Division, overseeing product visualization, design, development, and implementation.2. Developed strategic business plans, alliances, and innovative models for product and solution delivery.3. Managed end-to-end business development, including client relationship management and contract negotiations, driving sustained growth and customer satisfaction.

New Delhi Area, India

1. Designed and implemented tailored technical solutions to meet diverse client requirements.2. Integrated complex systems seamlessly, ensuring functionality and reliability.3. Delivered exceptional customer support, maintaining high client satisfaction and retention rates.

Patna, Bihar, India

1. Delivered network, software, and system support services.2. Diagnosed and resolved complex technical issues, ensuring minimal downtime for the institute.3. Worked on improving overall performance and reliability.

Ms, Consultancy Management

Master Of Science (Ms), Consultancy Management

MS (Consultancy Management)

Acse, It

B.E., Electronics

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