Exceptional knowledge in life sciences business process and Model N Commercial modules like customers, contracts & pricing, chargebacks, Strategies, Reports, Compliance, Sales, Rebates, Dataflows and configurations and other commercial modules. Hands-on knowledge in Model N Regulatory modules such as Government Pricing and Medicaid.• Guide customers to understand how the system can be best designed and configured technically to meet the customer's business requirements.• Create and design specification documentation/FRS and do a walk-through with the team. • Provide operational support on customization, interfaces, data conversions, and reports. • Communicate with users, other technical teams, and management to collect requirements and describe software product features and functional designs.• Infer critical business decisions by analyzing customer data using SQL, advanced Excel, and Tableau 10.• Responsible for application support process involving ticket assignments, investigation, providing solutions and resolving tickets.• Ensure the system is unit appropriately tested following clients' policies and guidelines.• Ensure that the daily data integration and processing runbook is followed and that any issues are resolved quickly and to customer IT, IM, and business satisfaction.• Maintain timely communications with clients and business partners.• Assist with recruitment and mentoring of new team members while monitoring the productivity of current employees.• Manage and guide a team of QA with testing approaches and best practices to produce high-quality results.• Ensure seamless execution of UAT.• Create a Sprint dashboard using JIRA, advanced Excel or Tableau 10 and report it to key stakeholders.• Support customers with Change and Incident management, including Major Incident management using ServiceNow.

• Prepare Test Cases and Test Data based on the Stories and map the Test Cases to the Requirement Traceability Matrix (RTM) to ensure 100% functionality coverage.• Automat regression test cases using OATS 12. X.• Perform internal reviews for the test cases within the team. • Report the consolidated daily/weekly status to the Manager and Onsite team.• Perform exploratory testing on the application and learn about it while creating functional test cases at the same time.

• Set up the application in the Linux environment, which is a simulation of the Production environment.• Prepare Test Cases and Test Data based on the Stories and mapping of the Test Cases to the Requirement Traceability Matrix (RTM) to ensure 100% coverage of the functionality.• Automate regression test cases using QTP 9.2.• Write Acceptance tests using the ACT framework, which covers functionality testing.• Attend Daily Scrum, Sprint Planning, Sprint Review, and retrospective meetings.• Follow Agile Scrum Methodology during Sprints by updating the Rally tool to keep track of the stories.• Perform internal reviews for the test cases within the team. • Report the consolidated daily/weekly status to the Manager and Onsite team.• Perform exploratory testing on the application and learn about it while creating functional test cases.

• Develop test cases and expected results for the Application under Test.• Perform Functional, System, Regression, and Integration Testing of the application.• Collaborate with the engineering team in resolving issues/bugs.• Automate test cases using the QTP tool by writing VB scripts.