Reliance Retail Ltd. Ltd., Navi Mumbai|| 2019 Till Now Working as an Escalation Specialist in escalation Management team over 6 years also validating the complaints raised by Contact Center agents over service center. Worked in Chat process for social media escalations on dealer sold products. Worked in E-commerce process to support PAN India service team/ DC/ Store team in their work-related issue also handled escalations. Handled a team of 10 members as a mentor by making sure that agent should follow all the call etiquettes, quality parameters including the AHT, KPIS.

Worked as Customer Relationship Executive manage and started taking calls in out-bound to provide RSA for Mahindra and Mahindra Automobiles.