Sumit N.Sidhu Email & Phone Number

New York, NY, US

New York, United States

• Lead research analysis with a group on Oura Ring wearable that includes extensive research on the product's market positioning, proof-of-concept, and proposed roll-out plan that shows how our marketing recommendations.
• Created a case study on marketing research for a new product/service in a well-established business setting (Google), utilizing marketing frameworks, ideas, and techniques such as forecasting, SWOT and PESTEL analysis.
• Developed a pitch for a small business (Badawang Art) that included an analysis of the company's current marketing strategy and a set of specific recommendations to improve the marketing performance. These.
• Conducted a comprehensive analysis of Marvin's Magic, focusing on competitors, target audience demographics, purchasing behaviors, and the benefits of magic toys. Emphasized the critical importance of Marvin's Magic to.

• Developed targeted messages to specific verticals such as retailers, distributors, etc. to increase customer outreach.
• Establish a working cadence with the business intelligence team to properly analyze key statistics and data to position sales in the marketplace. Identified how account sign-ups increase ordering and website visits.
• Assisted with the development of an annual order forecast model and delivered it to showcase growth opportunities.
• Worked with the marketing coordinator/manager and Division Manager on advertising based on demographics.
• Worked with the General Manager in the development of all facility-related pricing strategies for various sales channels.
• Oversee the hiring, performance management, and development of all sales positions.

• Resolved technical issues related to user sign-in, physical layers, application installation, hardware and software configuration, and remote administration.
• Diagnosed network and peripheral connectivity, email server/host, and internet/intranet problems.
• Gaining a good understanding of user needs and representing them in a well-documented software functional specifications document.
• Gathered customer information by analyzing the symptoms and figuring out the underlying problem.
• Maintained and supported classrooms, computer labs, and Escalation using Remedy ticketing Software.
• Identified, Diagnosed, and resolved Level 1 problems in a dynamic environment supported by a Microsoft Exchange server and communicated end solutions to users.

• Collaborated with Cisco sales professionals across the globe to provide technical solutions to our customers.
• Focused on the latest technology advancements, including Cisco architecture, solutions, and product implementation.
• Oversaw the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.
• Monitored and measured service metrics and volume to develop standards, improvements, and changes to workflows and resource allocation.
• Engaged in interim and long-term prioritization exercises for resource allocation, planning, and decision-making.
• Documented clear use cases based on business requirements for critical projects undergoing system upgrades.