Collaborate with hiring managers to identify staffing needs.Sourcing the applicants through different channels(Like Naukri, Linkedin, mHub, Taleo, Indeed)Supporting to the new hires with the depth of process knowledge.Screening applicant's by evaluating resumes using ATS tool.Initiating background checks and drug screen tests for the candidates.Participating in job fairs and recruitment events.Responsible for checking applicant profiles are updated with all the required information for final Hiring.Audits the profile of final candidate to make sure all the required bavkground checks are completed.Prompt responding to the emails from Hiring Manager to hire any applicant on urgent basis.Checking the stucked applicants and contact onshore team if anything is pending from applicant's end.Analyzing compensation to offer salary as per the industry standards.

Collaborate with hiring managers to identify staffing needs.Sourcing the applicants through different channels(Like Naukri, Linkedin, mHub, Taleo, Indeed)Supporting to the new hires with the depth of process knowledge.Screening applicant's by evaluating resumes using ATS tool.Initiating background checks and drug screen tests for the candidates.Participating in job fairs and recruitment events.Responsible for checking applicant profiles are updated with all the required information for final Hiring.Audits the profile of final candidate to make sure all the required bavkground checks are completed.Prompt responding to the emails from Hiring Manager to hire any applicant on urgent basis.Checking the stucked applicants and contact onshore team if anything is pending from applicant's end.Analyzing compensation to offer salary as per the industry standards.

Customer Service AssociateProviding excellent customer service to AT&T US Telecom customers.Handling all billing and payment related concerns.Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.Supported customer satisfaction, addressing escalated complaints.Provided excellent customer support and guidance while dealing with complex complaints, offering anempathetic approach to maintain loyal customer relationships.Assisted customers with product-related questions, feedback, and complaints.Asked customers targeted questions throughout troubleshooting to determine smart solutions.Upselling other products to provide bundle services.