Summer Blake Email & Phone Number

Austin, Texas Metropolitan Area

Department Of Homeland Security, Customs And Border Protection

• Driving improvements in training products and processes; increased user training efforts, contributing to an 85% increase in the DHS user base over 3 years.• Managing daily training and documentation efforts in support of several projects at once; the primary point of contact for training and documentation activities on enterprise level systems in an agile environment.• Working with cross-functional teams to analyze, design, develop, implement, and evaluate, both initial and ongoing training and documentation programs needs to meet all scheduled deliverables for a 15,000+ user base.• Developing effective training programs and materials for global agency-wide delivery; making regular modifications to programs where necessary to meet end-user and business needs and optimize user adoption.• Validating compliance to DHS quality standards, budget, and schedule.

Washington D.C. Metro Area

• Participating in the development process from start to finish, including initial brainstorming sessions withthe creative and technical teams;• Creating wireframes, storyboards, user flows, process flows and site maps to effectivelycommunicate interaction and design ideas;• Developing high fidelity, end-to-end, case processing simulations with end users anddevelopment teams;• Conducting UX research, persona and scenario development; lead A/B and usability testing;communicate clear and concise findings;• Presenting actionable UX recommendations & artifacts product owners andexecutive leadership;• Supporting the implementation of public sector visual design standards and practices

Washington Dc

• Developed mockups in high fidelity, end-to-end, case processing simulations with end usersand development teams;• Gathered, review, analyze, and prioritize requirements in collaboration with business and technicalteams;• Coordinated customers, managers, subject experts and developers to document process flows and derive system requirements on an accelerated Agile/Scrum and SDLC program schedule;• Conducted stakeholder engagements,requirements gathering sessions, user experience interviews,and project working groups, across directorates to meet key performance metrics;• Completed analysis and documentation of end user requirements that are supporting thedevelopment of an agency wide case management system;• Assisted in managing the project goals and client expectations.

Washington D.C. Metro Area

• Supported the implementation of a Program Management Office (PMO) within the FraudDetection and National Security Directorate;• Authored the Mission Needs Statement to ensure alignment with directorate and agency objectives;• Managed deliverables for task groups and shepherded technical evaluation teams intheir contribution to agile projects;• Responsible for project status reporting, correspondence, and management presentations. • Solicited and synthesized operational requirements and data requirements ofinternal agency users, and conducted workflow analysis;• Created SharePoint list tools and supported implementation of Kanban projectmanagement processes to increase development productivity and visibility.

Washington D.C. Metro Area

• Conducted research and data analysis of key performance metrics to support Earned ValueManagement estimates and Capital Planning Investment Control reporting;• Wrote guidance for the implementation of Level 3 IT project performance reporting to meetOffice of Management and Budget Circular A-123 guidance and improve ability to measureIT project health;• Prepared recommendations, delivered oral and written presentations, and negotiated solutionsamong competing interests;• Prepared materials and facilitated Capital Planning Investment Control (CPIC) workshops for ITproject managers with a net effect of improvement in E300 score across the entire FY12 Major ITInvestment Portfolio ($640M+);• Provided document review, analysis and recommendations for major investments, including RiskManagement Plans, Operational Analyses, Alternatives Analyses, Acquisition Strategies and ProjectManagement Plans. • Improved reporting accuracy by providing coaching and education to improve project and portfolio artifacts. Focused on strategic alignment of investments to CIO goals and objectives.

Washington D.C. Metro Area

• Coordinated and analyzed IT program planning requirements, operations, and managerialprograms for the DHS United States Citizenship and Immigration Service;• Managed DHS System Engineering Life Cycle (SELC) deliverables for task groups andtechnical evaluation teams;• Developed reports; compiled and charted statistical data; gathered, summarized, and analyzedinformation USCIS program reporting. Program analysis scope including: data centerinfrastructure build, acquisition processes, asset utilization, and program management.