It Officer
CurrentResponsibilities:. Managed and maintained the company’s IT infrastructure, including servers, networks, and workstations, ensuring 99.9% uptime.. Designed and implemented a company-wide network infrastructure, improving system performance by 25%.. Configured and managed Windows and Linux servers to ensure 99.9% uptime.. Conducted IT training for 150+ staff members on the use of Microsoft 365 applications.. Administered and maintained IT systems, including hardware, software, and networks, for a mid-sized organization.. Provided technical support for over 200 employees, troubleshooting hardware and software issues efficiently.. Assisted in the deployment of Office 365 and ensured smooth onboarding for new employees.. Provided technical support to 150+ employees, resolving hardware, software, and network issues with an average response time of 2 hours.. Delivered comprehensive IT support services to ensure smooth operation of hardware, software, and network systems across a multi-branch organization.. Conducted regular system audits and implemented backup solutions to safeguard critical data.
