Sergey F. Email & Phone Number

Moscow, Russia

- Provide L1 technical support for MTS Cloud Platform as a Service (PaaS) solutions- [Position recently started - responsibilities expanding]

Moscow, Russia

- Managed IT infrastructure for 20+ companies (150+ workstations), including Proxmox and Windows servers- Administered Windows Server environments (AD, DNS, DHCP, File Services, Terminal Services)- Maintained Linux servers running web services (Apache, Nginx), file systems (Samba, NFS), and PostgreSQL databases- Configured and managed network equipment including Keenetic, Mikrotik, Cisco, D-Link, HPE, and Ubiquiti- Implemented and maintained VPN solutions (Wireguard, L2TP over IPSec, GRE, OpenVPN)- Deployed and managed virtualization platforms (Proxmox, Hyper-V)- Set up and maintained Zabbix monitoring systems- Successfully resolved 1000+ technical support tickets through CRM system

Moscow, Russia

- Provided comprehensive support for banking products and services through multiple channels (phone, email, online chat)- Specialized in serving VIP, Premium, and Private Banking customers- Operated advanced CRM systems (TCRM) and task management tools (JIRA)- Coordinated with second-line support and back office teams to resolve complex customer inquiries- Maintained detailed customer interaction records and activity reports- Developed customized solutions and proposals for high-value clients

Astrakhan', Russia

- Led technical documentation management for gas pipeline projects, ensuring compliance with international standards (API, ASME)- Developed and maintained technical drawings using AutoCAD and Visio for pipeline construction and maintenance projects- Coordinated quality control processes for over 1,000 pipeline welds, including inspection documentation and testing procedures- Managed approval processes for concealed works and pipeline testing activities- Prepared comprehensive technical reports and maintained documentation for regulatory compliance (Rostechnadzor)- Collaborated with field teams to ensure proper execution of pipeline inspection and testing activities- Handled project documentation including permits, technical specifications, and compliance certificates