Collections Specialist
CurrentAnalyze payment history and notes from the system and clearly communicate status to the customer using Call Model guidelines.Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms.Analyze account characteristics and negotiate with customers on acceptable arrangements to bring their account current and/or recommend appropriate solutions.Use appropriate collection and skip tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.Promptly report/refer sensitive and complex issues to the Customer Assistance Supervisor.Complete non-phone-based projects and account maintenance/remediation efforts.Offer critical decision-making as necessary when assigning accounts out for repossession.