Sunil Erasmus Email & Phone Number

Burnaby Bc

Burnaby, Bc

Burnaby

Reporting to the Licensing Manager, I am responsible for assessing and recommending the approval of more complex and unique application for new builder licenses, builder license renewals, and owner builder authorization in accordance with the Homeowner Protection Act. • Respond to complicated inquiries from residential builders, owner builders and the public regarding licensing process.• Provide guidance and coaching to licensing officers in reviewing applications, interpreting the… Show more Reporting to the Licensing Manager, I am responsible for assessing and recommending the approval of more complex and unique application for new builder licenses, builder license renewals, and owner builder authorization in accordance with the Homeowner Protection Act. • Respond to complicated inquiries from residential builders, owner builders and the public regarding licensing process.• Provide guidance and coaching to licensing officers in reviewing applications, interpreting the legislation, and responding to inquiries from residential builders, owner builders and the general public.• Assist in the development and delivery of training programs for licensing staff.• Assist in the day to day supervision of the Licensing Officers including such tasks as monitoring workflow and productivity, ensuring integration of tasks and auditing files for compliance with the Act and procedures.• Monitor that Homeowner Protection Office fees is paid and collected as set out in the Act and process refunds requests for the Licensing Department.• Respond to builder and warranty complaints using good judgment and tact.• Employ strong time management skills and utilizes task list to ensure that duties are performed in a timely manner.• Advice the Manager Licensing of issues regarding workload including both challenges and opportunities to assist with other department needs. • Ensure that data integrity, audit standards and good judgment are maintained in all processes and procedures.• Recommend changes to procedures and enhancements to computer applications to improve efficiencies and effectiveness. • Participate in user testing of the licensing database and portals by performing assigned testing and providing feedback on issues. • Assist with the documentation of department procedures and interpretation of guidelines. • Prepare statistics and reports to support the Licensing function and assist the Manager Licensing and Registrar with branch reporting needs. Show less

Surrey, Bc

I worked as a Production Manger managing a Technical program consisting of 155 agents and 6 supervisors. • Demonstrate effective contribution to planning and implementing various team, segment, project and center initiatives. .• Consider and propose ideas on new concepts in improving achievement,• Analyzed, interpreted and reported statistical information.• Workforce scheduling. • Demonstrate the ability to independently motivate the team.• Anticipate problems that will… Show more I worked as a Production Manger managing a Technical program consisting of 155 agents and 6 supervisors. • Demonstrate effective contribution to planning and implementing various team, segment, project and center initiatives. .• Consider and propose ideas on new concepts in improving achievement,• Analyzed, interpreted and reported statistical information.• Workforce scheduling. • Demonstrate the ability to independently motivate the team.• Anticipate problems that will affect the team’s ability to meet goals and then strategically plan timely solutions • performance and streamlining procedures. • Provide appropriate planning and team utilization to coach and mentor the team to achieve its goal. • Proactively engage in planning and implementing team building activities • • Identify issues and propose timely solutions and communicate accordingly.• Contribute ideas on various subjects, such as improving customer satisfaction, agent performance, streamlining procedures.• Motivate, Mentor, Monitor and coach Supervisors and agents to provide excellent customer service and enhance scope for their individual growth. • Assisted Management in developing and delivering training programs and provided on the job training.• Monitor team to ensure adherence to procedures and policies.• Prepare and administer Performance improvement plans as required.• Meet monthly monitoring goals.• Effectively handled payroll issues and ensured that all issues were handled timely and efficiently.• Successfully worked for different projects in different shifts in a diverse and multicultural environment.• Manage and provide assistance to the floor on system logistics and product knowledge.• Assist agents with escalated issues• Create, enter and edit reports and spreadsheets on metrics and Key performance indicators • Maintain and review Supervisor’s files and update data on their performance and day to day activities.• Correspond with clients Show less