Enhance IBM’s Practice capabilities, offering and capacity within Hybrid Cloud Management Service Line and partner the ecosystem to consult clients across industries on their Hybrid Cloud Transformation journey for Enterprise SaaS based technologies i.e ServiceNow, Pega, SalesforceLeading Consulting practice specialized in IT Strategy & Service Transformation which includes Hybrid cloud management, IT Service Management, SIAM, ServiceNow and Service Transformation consulting.

o Managing end to end Enterprise customer lifecycle management journey through implementing software engineering stack which includes campaign management, salesforce for lead to opportunity management, CPQ, ServiceNow, Pega workflows and managing post sales customer experience.

o Played key role from offshore to implement 1salesforce group enterprise solution to make the Vodafone way selling business uniform and enhance our sales processes for Vodafone enterprise customers within local markets and manage its integrations with various applications like CPQ, DocuSign & BPM applications.o Lead enterprise transformation initiative to implement delivery factory model by introducing devops for all group enterprise applications within Enterprise IT resulting into common… Show more o Played key role from offshore to implement 1salesforce group enterprise solution to make the Vodafone way selling business uniform and enhance our sales processes for Vodafone enterprise customers within local markets and manage its integrations with various applications like CPQ, DocuSign & BPM applications.o Lead enterprise transformation initiative to implement delivery factory model by introducing devops for all group enterprise applications within Enterprise IT resulting into common ways of working, uniform processes, fast track delivery and improved productivity which gives rise to unmatched customer experience.Successfully set up ServiceNow Practice/COE within Vodafone Captive Center leveraging Now platform for ITSM, Service Portal, HRSD, GRC & Legal, ITOM,SIAM including Solutions & Integrations. Show less

o Successfully lead Vodafone global enterprise application teams in BSS, consumer and enabler domain with continuous value add in service operations by productivity enhancement and cost optimization through accelerate programs.o Successfully set up Salesforce practice Practice/COE in India VOIS shared Service Centre.

Wipro Technologies is a global services provider of integrated business, technology and process solutions on a global delivery platform that meet the strategic objectives of clients. Wipro has 55+ ‘Centers of Excellence’ that create solutions around specific needs of industries. Key Responsibility in this positiono Effectively lead and manage the technology stack of the competency group in line with the business service offerings in technology infrastructure services for enterprise… Show more Wipro Technologies is a global services provider of integrated business, technology and process solutions on a global delivery platform that meet the strategic objectives of clients. Wipro has 55+ ‘Centers of Excellence’ that create solutions around specific needs of industries. Key Responsibility in this positiono Effectively lead and manage the technology stack of the competency group in line with the business service offerings in technology infrastructure services for enterprise operations support and development for one of the biggest banking organization within Europe region.o Successfully transition and deliver one of the flagship project of Vodafone Portugal to VSSI within application operation area and adoption of service sales cloud through salesforce to support Vodafone group enterprise business. Show less

o Instrumental in setting up command center operations in India by consolidating mid-range services and mainframe operations with IT service management for one of largest American banking finance service institution.o Played strategic leadership role in India managing remote infrastructure services for multiple customers within Emea region for various clients with a strong team of technology and service management resources by taking end to end responsibility of Service transition &… Show more o Instrumental in setting up command center operations in India by consolidating mid-range services and mainframe operations with IT service management for one of largest American banking finance service institution.o Played strategic leadership role in India managing remote infrastructure services for multiple customers within Emea region for various clients with a strong team of technology and service management resources by taking end to end responsibility of Service transition & Delivery. Show less