Sunil Kumar Email & Phone Number

India

Overseeing over 800 personnel in non-title departmentLiaison with executive management, working on the development of strategic plans for operational activityPublishing the operational delivery dashboard reports across line of businessProvide Strategic and purposeful direction to a large part of the operations organization with P&L responsibilityShowcasing our company values, capabilities, and comprehensive product knowledge & area of expertise to pursue our upsell opportunitiesCollaborating with other leadership teams to define the organization’s long-term mission and goals, identifies ways to support this mission through talent management

India

Overseen over 354 personnel including all the LOB’sWorking with account managers closely to understand the current gaps and how the services can be made betterIdentifying possible opportunities & systematically implemented lean sigma methodologies, to optimize the operational excellence to drive profitabilityReview and understanding our customers contracts through risk management activities including SLA reviewsResponsible for performance management through critical talent assessment and performance milestonesEngaging with clients to understand their requirements and working towards to meeting their expectation

Bengaluru Area, India

Managing a team of 220 FTE’s across different projects in data base managementMonitoring operating costs, budget, resources and work towards revenue projection for respective financial yearIncreased staffing & Revenues through transition of new projects & Ramp-up (Headcount Ascended from 75 to 220 between 2017-2019 & till going)Providing guidance to direct reports, comprising first-line managers and supervisorsEffective utilization across projects through cross trainingsWorking with internal development team in providing the requirement & marked samples to obtain critical data through machine learning / artificial intelligence technology which in turn improves the efficiency of processInitiated measures for employee retention through effective communication and provided a clear picture of their career path by charting out a clear plan vertical movement planAimed at continuous improvement plan for people, process, performance, client relationship management, reports management, time management, compliance management, training and learning needs, communication management and quality managementMeeting the TAT (Turn Around Time) by utilizing the resources effectively.

Bengaluru Area, India

Managing a team with overall strength of 121 FTE (57 direct & 64 indirect) Developing a strategy for completing the task efficiently and diligentlyLiaison between onshore & offshore development team in visualising the requirement in enhancing the expanded records layout, basis which a workflow / flow chart will prepared & signed off by onshore to meet the project goals post which it is supplied to offshore developersScrutinising operational developments in UAT & reporting test cases with recommendations to developers till closureBridging a weekly call with onshore team & offshore development teams to discuss on the readiness & feedbackPublishing the operational dashboard & proactively communicating the reporting head & onshore team on the readiness of projectHandled employee engagement activities like conducting skip level meetings, one on one with the employees, managing escalations, Performance Improvement plan & grievance redressal, career mapping, Performance appraisal, Disciplinary actions as per the company rule book through proper communication channel, etc.Served as SPOC for activities related to policy & procedures framed by managementResponsible for leave and attrition management of my team and accountable for changing designation as per employees’ promotionsPlanning/scheduling mock audits to gauge readiness for formal 3rd party auditDetermine if the respective groups are in accordance with specified policies & proceduresEvaluate all management systems element for approach, implementation, effectiveness & see if evidences are availableShare the written audit report(recommendations/observations/findings/non-conformity) with supporting evidence to respective process owner & follow-up for ETA’s for corrective actionsCreate Contracts, SOW, SLA and release vendors ranking reports on weekly basis

Bengaluru Area, India

• Managed a strength of 35 FTE’s in Loan Origination & Post Closing process • Responsible for monitoring different departmental activities along with their leads in workflow management, process improvement, training, handling special projects• Prepared age analysis report, performance report, and communicating the progress with the clients as well as with employees• Assured adherence to compliance, designing a framework for revenue generation, client satisfaction, quality output impacting the process• Managing activities pertaining to contract employees, vendors as well as the clientele

Bengaluru Area, India

• Specialized in Default Management, Foreclosure & Title Review• Examining the status of title, property holder, position of the title, tax, encumbrances, mortgage, liens, tax due dates etc • Assisting attorney in foreclosing loans both of judicial non-judicial, co-ordinate with legal counsel/ trustee for necessary support • Domain expertise in the state specific process of Alabama, Mississippi, Florida