• Analyzing business opportunities, conducting research, and preparing feasibility studies to determine whether an investment should be made in a new venture• Managing the relationships between an organization and its business partners, including suppliers, distributors, consultants, vendors, and contractors• Developing and implementing marketing strategies designed to increase brand awareness and increase sales of products or services• Analyzing market conditions and recommending changes in products, prices, or production methods to improve profitability• Assessing the strengths and weaknesses of competitors in order to develop effective marketing strategies that will lead to greater market share• Identifying new business opportunities through market research and strategic planning• Managing employees within the department in order to meet organizational goals and objectives• Managing the financial aspects of a business such as cash flow, budgets, expenses, and capital investments• Coordinating with other departments, such as human resources or accounting, to ensure that all aspects of a business are functioning effectively

• Analyzing business opportunities, conducting research, and preparing feasibility studies to determine whether an investment should be made in a new venture• Managing the relationships between an organization and its business partners, including suppliers, distributors, consultants, vendors, and contractors• Developing and implementing marketing strategies designed to increase brand awareness and increase sales of products or services• Analyzing market conditions and recommending changes in products, prices, or production methods to improve profitability• Assessing the strengths and weaknesses of competitors in order to develop effective marketing strategies that will lead to greater market share• Identifying new business opportunities through market research and strategic planning• Managing employees within the department in order to meet organizational goals and objectives• Managing the financial aspects of a business such as cash flow, budgets, expenses, and capital investments• Coordinating with other departments, such as human resources or accounting, to ensure that all aspects of a business are functioning effectively

• Identify and grow opportunities within territory and collaborate with sales teams to ensure high growth rate• Prepare and deliver technical presentations explaining products or services to customers and prospective customers• Confer with customers and engineers to assess software needs and to determine system requirements• Collaborate with sales teams to understand customer requirements and provide sales support• Calculate client quotations and administer client accounts• Negotiate tender and contract terms and conditions to meet both client and company needs• Secure and renew orders and arrange deployment• Help clients solve problems with sold SaaS applications• Play an integral part in generating new sales that will turn into long-lasting relationships• Help in researching and developing new features, and contributing to product roadmap• Operate as the lead point of contact for any and all matters specific to our customers• Develop a trusted advisor relationship with key account stakeholders and organisation’s executives• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders• Forecast and track key sales metrics• Sales training for new hires

• Prepare and deliver technical presentations explaining products or services to customers and prospective customers• Confer with customers and engineers to assess software needs and to determine system requirements• Collaborate with sales teams to understand customer requirements and provide sales support• Negotiate tender and contract terms and conditions to meet both client and company needs• Secure and renew orders and arrange deployment• Help clients solve problems with sold SaaS applications• Play an integral part in generating new sales that will turn into long-lasting relationships• Help in researching and developing new features, and contributing to product roadmap• Operate as the lead point of contact for any and all matters specific to our customers• Develop a trusted advisor relationship with key account stakeholders and organisation’s executives• Forecast and track key sales metrics• Sales training for new hires

Handle a Team of 13 members.To handle customer and agent enquiries.To constantly upgrade the knowledge of the Team.To generate reports for internal and external purposes.Performance evaluation based on quality analysis of the agents.Providing Quality Feed backs to the executivesResponsible for the agents and Team to meet all set SLA targetsSix Sigma yellow belt CertifiedOn trac Star Certified

Assist the Team Leader to manage a team of 121 members.To handle customer and agent enquiries.To handle escalated calls.To constantly upgrade the knowledge of the staff.To generate reports for the clients as well as call center.Performance evaluation based on quality analysis of the agents.Providing Quality Feed backs to the executivesWon Best employee Award

1. Project: Airtel Magic (Domestic).From Oct 2002 To Aug 2003.To provide Product training.Assist the Team Leader to manage a team of 30 members.To handle customer and agent inquiries.To handle escalated calls. To generate reports for the clients as well as call center.Floor Assistance.