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Sunil Kumar Email & Phone Number

Senior Technical Support Engineer at Acqueon, Dialer, Campaign management. at Acqueon
Location: Bengaluru, Karnataka, India 4 work roles 1 school
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Current company
Acqueon
Role
Senior Technical Support Engineer at Acqueon, Dialer, Campaign management.
Location
Bengaluru, Karnataka, India
Company size
93 employees

Who is Sunil Kumar? Overview

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Quick answer

Sunil Kumar is listed as Senior Technical Support Engineer at Acqueon, Dialer, Campaign management. at Acqueon, a company with 93 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Sunil Kumar.

Sunil Kumar previously worked as Technical Support Specialist at Acqueon and Senior System Operations Engineer at Wells Fargo. Sunil Kumar holds Bachelor Of Applied Science - Basc, Computer And Information Sciences And Support Services from St. Xavier'S High School - India.

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Email format at Acqueon

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Acqueon

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Profile bio

About Sunil Kumar

Sunil Kumar is a Senior Technical Support Engineer at Acqueon, Dialer, Campaign management. at Acqueon.

Current workplace

Sunil Kumar's current company

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Acqueon
Acqueon
Senior Technical Support Engineer at Acqueon, Dialer, Campaign management.
san jose, california, united states
Website
acqueon.com
Employees
93
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4 roles

Sunil Kumar work experience

A career timeline built from the work history available for this profile.

Technical Support Specialist

Current
Acqueon

Bengaluru, Karnataka, India

  • High proficiency in using computers.
  • Worked on SAAS/hosted environment
  • Webserver (IIS / Apache / Tomcat troubleshooting),
  • Basic knowledge on Active directory, VMware, DNS, DHCP, VPN, ITSM,Linux,Scrum
  • Troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG, etc.
  • Have deeply dig in, why the issue was reported and worked on root cause analysis.
May 2022 - Present

Senior System Operations Engineer

Wells Fargo

Bengaluru, Karnataka, India

  • Managing the contact center products proactively and ensuring the maximum UP time.
  • Problem Ticket / Change / Incident management through documentation, prioritization while driving incident resolution through local/global teams.
  • Handling Aspect Products (Aspect Unified IP, ALM & WFM)
  • Closely working with internal teams to ensure maximum up-time for all production systems.
  • Supporting and documenting with daily routine activities on Aspect WFM, NICE Recordings, Verint WFM & Recordings.
  • Following a change request process and implementation on Aspect WFM product.
May 2020 - May 2022

Senior Technical Support Specialist

Aspect Software

Bengaluru, Karnataka, India

  • Working with internal/external teams and partners to ensure maximum up-time for all production systems (Aspect Unified IP, ALM and AQM).
  • Prioritization of urgent issues to ensure faster resolutions along with ensuring consistent & clear communication with local and global teams.
  • Collaboration with direct and indirect team members to create a forward-looking technical operational roadmap.
  • Resolving live issues/queries as part of mentoring junior/senior technical staff.
  • Incident/Case management through documentation, prioritization while driving incident resolution through local/global teams.
  • Updating reports/dashboards for management to help understand key operational trends.
Aug 2014 - Apr 2020

Information Technology Infrastructure Specialist

Huawei

Bengaluru, Karnataka, India

  • Responsible for all type of IT related Level 1 & Level 2 Helpdesk tickets & handling the team with the first level escalation.
  • Following Helpdesk tickets with ITIL process & attend incidents logged by users on daily basis as per SLA, Being the First point of escalation.
  • Work on change management, Incident Management, Problem Management based on ITIL framework.
  • Strategically conducted Day to day system / server administration activities for windows server (Stand alone and load balance technologies) As per the company standards.
  • Windows server 2003 To Windows 2008 Server OS migration. Directed All phases of in-house and technology operations like: Physical server new landings and server build.
  • Root Cause and failure analysis to resolve systems & Lab infrastructure problem & Communicating to the business users as well as headquarters.
Nov 2006 - Dec 2010
Team & coworkers

Colleagues at Acqueon

Other employees you can reach at acqueon.com. View company contacts for 93 employees →

AA Amalraj Antony Amalraj Antony Colleague at Acqueon Chennai, Tamil Nadu, India, India View → MI Mohamed Ilyas Mohamed Ilyas Colleague at Acqueon Tamil Nadu, India, India View → AD Ajasra Das Ajasra Das Colleague at Acqueon Bengaluru, Karnataka, India, India View → VK Vinay Kumar Hs Vinay Kumar Hs Colleague at Acqueon Bengaluru, Karnataka, India, India View → RV Rohini Viswam Rohini Viswam Colleague at Acqueon Chennai, Tamil Nadu, India, India View → DK Dileep Kumar Damera Dileep Kumar Damera Colleague at Acqueon Bengaluru, Karnataka, India, India View → SR Sandhya Ravindran Sandhya Ravindran Colleague at Acqueon Chennai, Tamil Nadu, India, India View → MS Mukesh S Mukesh S Colleague at Acqueon Bengaluru, Karnataka, India, India View → CS Chinna Swamy Chinna Swamy Colleague at Acqueon Bengaluru, Karnataka, India, India View → SF Sadiya Fathima Sadiya Fathima Colleague at Acqueon Bengaluru, Karnataka, India, India View →
1 education record

Sunil Kumar education

  • St. Xavier'S High School - India
    St. Xavier'S High School - India
    Computer And Information Sciences And Support Services
FAQ

Frequently asked questions about Sunil Kumar

Quick answers generated from the profile data available on this page.

What company does Sunil Kumar work for?

Sunil Kumar works for Acqueon.

What is Sunil Kumar's role at Acqueon?

Sunil Kumar is listed as Senior Technical Support Engineer at Acqueon, Dialer, Campaign management. at Acqueon.

Where is Sunil Kumar based?

Sunil Kumar is based in Bengaluru, Karnataka, India while working with Acqueon.

What companies has Sunil Kumar worked for?

Sunil Kumar has worked for Acqueon, Wells Fargo, Aspect Software, and Huawei.

Who are Sunil Kumar's colleagues at Acqueon?

Sunil Kumar's colleagues at Acqueon include Amalraj Antony, Mohamed Ilyas, Ajasra Das, Vinay Kumar Hs, and Rohini Viswam.

How can I contact Sunil Kumar?

You can use AeroLeads to view verified contact signals for Sunil Kumar at Acqueon, including work email, phone, and LinkedIn data when available.

What schools did Sunil Kumar attend?

Sunil Kumar holds Bachelor Of Applied Science - Basc, Computer And Information Sciences And Support Services from St. Xavier'S High School - India.

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