Sunil Kumar Email & Phone Number

New Jersey, United States

• Handling huge datasets from databases like Teradata and Oracle to create Ad-hoc reports requested by Project Leads and Stakeholders from time to time.
• Creating special reports during major game leagues to strictly monitor the workloads to effectively distribute it across the operation teams and the lower the backlogs.
• Creating Daily, Weekly and Monthly reports and Dashboards to monitor teams’ performance.
• Helped the team members and operation heads by providing various MS Excel Automations and tools to ease out their manual work.
• Organized team learning sessions to train on MS Excel and PowerPoint to the associates in the team which can be used in their day-to-day activities.
• Served as a liaison between Scrum teams and Key Stakeholders to facilitate collaborative communication by providing necessary finding analysis for the implementations of new features and new games in the website.

Hyderabad, Telangana, India

• Worked with huge datasets in providing necessary inputs and analysis with the IT and testing teams to make enhancements in the business process and automated tasks and reports using MicroStrategy.
• Worked closely with operations, analyzing their problems and recommending new tools and methods for better upgrade of work.
• Handled huge sets of data from Teradata and Oracle, analyzing and breaking down the complex data into simple context using PowerPivot and Pivot charts to answer business problems.
• Worked on complex Spanish Regulator report which used to track specific user accounts that could lead to fraud.
• Develop use cases, process diagrams and requirements documentation using stories and scrum tasks in ServiceNow
• Used MS SharePoint to create tasks, manage sub sites and prioritize the project backlog for team to communicate and finish tasks within SLAs and to communicate with the Incident Management team

Hyderabad, Telangana, India

• Worked on collecting and analyzing data from various systems and databases to fine tune the scoping and responsibilities of ongoing projects.
• Created various process flows and SOP based on the data for better enhancements of the projects.
• Created various analytical report for reduction of backlogs and high aged AR to make the operations work run smoothly.
• Collaborated with stakeholders and clients across organization in setting up new projects and establishing new Reports and Dashboards.
• Managed projects through status meetings, weekly reports, identifying risks and tracking issues.
• Understand the business problems and transforming into Epics/Features/Requirements/User Stories that can be utilized by the development team.