Sunil Kumar Email & Phone Number

New Jersey, United States

• Handling huge datasets from databases like Teradata and Oracle to create Ad-hoc reports requested by Project Leads and Stakeholders from time to time.• Creating special reports during major game leagues to strictly monitor the workloads to effectively distribute it across the operation teams and the lower the backlogs.• Creating Daily, Weekly and Monthly reports and Dashboards to monitor teams’ performance.• Helped the team members and operation heads by providing various MS Excel Automations and tools to ease out their manual work.• Organized team learning sessions to train on MS Excel and PowerPoint to the associates in the team which can be used in their day-to-day activities.• Served as a liaison between Scrum teams and Key Stakeholders to facilitate collaborative communication by providing necessary finding analysis for the implementations of new features and new games in the website.

Hyderabad, Telangana, India

• Worked with huge datasets in providing necessary inputs and analysis with the IT and testing teams to make enhancements in the business process and automated tasks and reports using MicroStrategy.• Worked closely with operations, analyzing their problems and recommending new tools and methods for better upgrade of work.• Handled huge sets of data from Teradata and Oracle, analyzing and breaking down the complex data into simple context using PowerPivot and Pivot charts to answer business problems.• Worked on complex Spanish Regulator report which used to track specific user accounts that could lead to fraud.• Develop use cases, process diagrams and requirements documentation using stories and scrum tasks in ServiceNow• Used MS SharePoint to create tasks, manage sub sites and prioritize the project backlog for team to communicate and finish tasks within SLAs and to communicate with the Incident Management team• Involved in SDLC of a Database called Jarvis which is a one stop database and Information system which contains all the players data and information.• Participated and presented various data analysis in the SCRUM meetings during the development of this Jarvis Database.• Analyzed Risk & Fraud data for trends, performance and quality metrics in ServiceNow for ecommerce domain• Created Quality User Forms used by Operation Lead and Managers for calculating the Quality Matrices on the team on a Weekly and Monthly basis.• Created and maintained various automated Trackers and Tools using Excel to track team absenteeism and backlog of work which needs to handed over o next working shifts.

Hyderabad, Telangana, India

• Worked on collecting and analyzing data from various systems and databases to fine tune the scoping and responsibilities of ongoing projects.• Created various process flows and SOP based on the data for better enhancements of the projects.• Created various analytical report for reduction of backlogs and high aged AR to make the operations work run smoothly.• Collaborated with stakeholders and clients across organization in setting up new projects and establishing new Reports and Dashboards.• Managed projects through status meetings, weekly reports, identifying risks and tracking issues.• Understand the business problems and transforming into Epics/Features/Requirements/User Stories that can be utilized by the development team.• Participated in meetings with stake holders to determine the proposed required enhancements and change request issues.• Worked on various Invoice Billings to client for monthly payments as per the SLAs.• Working experience of HIPAA regulations and standards and also Healthcare Claims systems.• Worked with project leads and other application teams to make sure that interfaces and coordinated development aspects are properly planned and are aligned in sequence.• Communicated with Healthcare Insurance Companies and the General Agent Firms to understand the patient management and communications workflows.• Responsible for establishing and maintaining positive business relationships with IT managers and clients and ensuring that business objectives and priorities are aligned.• Worked closely with Project Manager and other users and created Workflow Diagrams using MS Visio.• Supported cost/benefit analysis in the project planning process.• Participated in the Bug Review Meetings and updated the requirement document as per business user feedback.• Involved in Reviewing and analyzing monthly reports to maximize profits by focusing on the market trends, and projected monthly forecast of possible revenues.