Sunil Kumar Email & Phone Number

Uttar Pradesh, India

Gurugram, Haryana, India

D-16, Infocity Phase Ii, Sector -33, Gurgaon 122001

Quality Control & Compliance - Conducting Internal Quality Auditor/ Awareness training (ISO 9001 & ISO/IEC 27001), conducting internal audits on defined procedures as per ISO standards. Doing Root cause analysis on identified findings with operation team and close looping Managing Team of two internal auditors. Quarterly presenting Internal audit findings in management review. Cross Departments Training - Basic/ Advance Microsoft Excel Training. Conducting IS Quiz and awareness training.

D-16, Infocity Phase Ii, Sector -33, Gurgaon 122001

Quality Control & Compliances - Conducting Internal Quality Auditor/ Awareness trainings (ISO 9001:2008). conducting internal quality audits. creating CAPA on the basis of audits' findings and sharing across the departments/locations.Call Audit Compliances - Taking call quality refresher trainings. Sharing process improvement findings to improve existing processes quality of the calls. preparing call quality presentation quarterly and presenting to the management.Cross Departments Trainings - Basic/ Advance Microsoft Excel Training

Sector-15, Noida, Uttar Pradesh

Dipstick on service partner (Aegis Noida) quality team's audits.Dipstick on quality session done by the service partner (Aegis Noida) quality team.Finding gaps and sharing with the service partners.Doing calibration with service partner team (quality and operator) to keep all on same page.Presentation with service partner on call quality.Training Audits.Handling a team of 2 auditors.

Mohan State, Badarpur,

Dipstick on service partner quality team's audited calls.Sharing feedback to mitigate audits gaps.Doing calibration with service partner team to keep all on one platform.

Handling customers' enquiries. premium and gold customer of the Vodafone network, prepaid and post paid.