Sunil Kumar K Email & Phone Number

Bangalore Urban, Karnataka, India

Handling a NOC team of 90 -IP and DSL engineers who manages the 1st level and 2nd level operations of Enterprise customers in UK and across the globe along with a team of Escalation management team. Responsible for achieving operational KPI's, driving innovations within the team, identifying automation opportunities. Handling stakeholder management and.

Bangalore

Managing a team of 30 Network Specialist of IP and DSL expertise.Primary responsibility is to manage the network operations and give 2nd level support on complex incidents for the services we deliver to the customer.

Managing a team of 10 people who are working in 24/7 NOC.Level2 Escalation point for the internal and external agencies.Ensuring the KPI’s are met for the team and operations are run smoothly.Handling new customer onboarding and predicting new resource requirement.Managing a team handling 600 + customers in UK & Europe and 9000 faults in a month.Liaising.

Managing high profile customers with a combined revenue more than 20 Cr/annum.Single point of contact for customers for their service escalations and project deliveriesEnsuring the delivery of new data/voice circuits within the agreed timelines.Preparing monthly reports on performance for the services delivered.Identifying & running service improvement.

• To ensure all faults reported are promptly identified and resolved according to committed service level and KPIs
• Manage internal supports / service partners / vendors to resolve circuit/network faults according to agreed Local Work Instructions
• Fulfillment of Technical Prime activities for all MI Activities 24x7.
• Owning the resolution of service failures on complex fault solutions.
• Point of Contact for direct escalations from front line teams 24x7
• Coordinate and lead Assure activities with both Customers and Vendors to achieve Service Restoration.

Working in Regional NOC, where the ITMC & Submarine cable station for SAFE and SMW-3 are located.Provisioning and Maintaining the Leased line Customers from 64K to STM-1.Monitoring and supporting Cisco 12000 GSR, Cisco 7513,Cisco 7206 VXR, Cisco 2600,Cisco AS 5300, Cisco 3500-Switches and Cisco 2900-Switches at cochin and centers under cochin.Interacting.

a subsidiary of Hathway Cable & Datacom), is providing Internet and Data/Voice services over its existing Hybrid Fiber Coaxial (HFC) network in the Kerala State.. Asianet is the only Cable/Dial-up ISP in the state, having its own Satellite Gateways, and an OF backbone spanning throughout the state. Modem and router installation at customer.

presently known as Orange Systems, Trivandrum. During the period I worked as a service engineer for assembling, troubleshooting and maintaining the PC hardware among various clients in Trivandrum. Domain Knowledge:-Extended Ethernet Service, E1 Service, MMDS, ISDN services.MPLS, DSL, RIP, OSPF, VLAN.Cisco routers at configuration level.