SUMMARY Visionary thinker with global perspective and entrepreneurial drive passionate for product development.Pre-Sales: Engaging with client for RFPs, preparing proposals and SOWs including Technical Solution and pricing.Delivery Management: Managing service delivery with focus on SLA management, customer satisfaction and all parts of client experience ranging from entry, service, liaison, transition and exit. Implementing processes to ensure improvement in productivity and meet client expectations. Coordinating and participating in monitoring, review and auditing processes related to service delivery. Managing overall resource utilisation as per budgets with focus on maintaining project margins.Project Management: Planning project activities, viz. scoping, estimation, tracking, change management, delivery management & post implementation support. Implementing project plans within preset budgets and deadlines. Monitoring onshore & offshore delivery, management of technical deliverables of concurrent projects.People Management: Managing recruitment, training and selection of technical personnel as well as organizing, planning, and staffing operations. Identifying the team’s training & development needs, designing, developing training programs and coordinating internal trainingPHP Trainer,Executed Training for BE Students and Provided Certificate