• Transaction Monitoring – European Bank - Business/Retail LOB o Initiated the transition of the TM Operations for UK Bank – Team size 110. Setting up the business, hiring, onboarding and training the resourceso Ensure the pilot is successful and team is able to deliver as per the Client KPIs. Identifying the process/policy gaps and calibrating with Client on sameo Setting up right Governance and updating the internal/external stakeholders on the BAU deliverables• Handling daily escalations and ensure smooth workflow & meeting the agreed KPIs• Identifying areas of risk within Process and mitigate the same on timely basis – Risk mitigation• Validating & updating SOPs as per areas of risk identified and acknowledge the same • Ensure L2 Escalations have been validated & agreed with internal QC/QA teams • KYC Due Diligence – German Bank – Investment Banking LOB o Handled a team of 60, on KYC Renewals/Remediation. Ensure the team delivers as per the Client KPIso Liaise with Client/Customer Relationship team in order to procure required RFIo Provide RCAs/Action Plans to improvise the Team performance & Streamline process & provide automation solutions

• Operations Management – Managing Client Onboarding, Renewals, Remediation and ensuring that SLAs are met• Delivering on the service level metrics (productivity, accuracy, timeliness), as defined for the process so as to deliver superior customer service• Providing MI reports to stakeholders & Management, resolving conflicts, handling escalations smoothly and providing timely inputs to team• Maintaining documents & internal communications related to Change management, migrations, audit & control requirements• Stakeholder Management - Providing support to the Relationship Managers, ensure team members adhere to the process in accordance with the guidance & regulatory requirements• Conducting governance meetings on regularly basis to understand the requirements of Global stakeholders and closely monitor the organizational updates• Team Management - Ensuring the team processes the KYC records within the committed TAT while keeping in mind the expected productivity & accuracy levels• Maximum team size handled – 50+• Delivering teammates/SMEs to create exceptional customer experience and making the right decisions within defined operational guidelines• Project Migrations - Successfully migrated Projects on KYC from on shore and ensured smoother transition• Focusing on automation and innovation in KYC domain, to streamline the available options with technology support • Coordinating with HR in Recruitment process including talent selection, on-boarding, internal talent movement and assessment of training needs

• Managed team of 30+; ensured KYC due diligence check on new client on-boarding with high accuracy - complied with regulations & firm policies• Liaised with frontline, business management and compliance to facilitate & streamline the workflow for the remediation exercise & client onboarding process• Delivered trainings for the new joiners on process knowledge, periodic client updates to team members, quality reviews, enhancing productivity and meeting LoB requirements• Gained excellent knowledge in Banking Operations – KYC, Transaction Monitoring, AML and Compliance matters including US Patriot Act, BSA and FinCEN, FINRA regulations

As part of Investment Banking team, handled a team of 16.Managing daily BAU, work allocation, MI reporting, handling escalations/calibration calls with stakeholders.Monitoring performance of team members, providing the required guidance & support as required.Supporting & Mentoring team on third party sources such as Lexis, World Check, Factiva, PACER, Bloomberg, Reuters and various other authorized regional registries.Maintaining document archives-record retention, ensuring the internal Audit/Compliance requirements are met.

Successfully conducted o Enhanced Alert Reviews –Alert Investigationo Transaction Monitoring – Transaction Analysiso Know Your Customer – Customer Information Fileo Suspicious Transaction Report – Suspicious Activity Report

Worked as Industry research analyst, preparing reports on competitors within a domain, identifying the key trends and analyzing the sales/revenues/turnover data.Further providing detail insights and conclusions for strategic decision making.