• Ensure compliance to process standards such as CMMI, ISO, SOC 2, HIPAA• Plan, schedule and track to completion internal and external quality and security audits and process compliance reviews• Review of quality and security artifacts of projects such as iPMP, User Stories, Pre and Post Execution Test Results• Perform Quality Management Releases• Publish monthly and half yearly consolidated quality and security metrics• Training on Agile / Scrum Methodology, QMS and ISMS to employees• Perform vendor security assessments.• Conduct training on planning poker, T-shirt sizing and other estimations techniques of user stories.• Reviewing user stories and acceptance criteria• Review of metrices at the end of each sprint (Burn down, Sprint heath, Velocity, Spill overs, sprint@start and sprint@end email having all the details performed during sprint).• Participate along with scrum team in discussion related to issues, defects, scope etc.• Review JIRA / Azure Devops management implementation

• Preparation and review of status reports to be shared to CEO/CFO/Department Head (MIS Deck, DEX-CCO-KPI Report, DEX Team Status Report)• Review of monthly and quarterly metrics with Product Controller and Product Head• Review defect analysis report and present it to Department Head.• Weekly sync up call with APMs, Tech Leads and team members• Plan and perform monthly process compliance reviews and QGate Assessment.• Provide training on Organization QMS, New SOPs Defined• Plan, schedule, track completion of IQA and External Audits• Presentation to CEO monthly status report of CQ/DEX team• Definition of SOPs as per need of standards / project

Client: Fiserv (Jan 2020 – Nov 2020)• Perform review of SoW deliverables (User stories, Design document and Test scripts)• Help team in preparation of Implementation Playbook• Participate in scrum Ceremonies, project status review calls • Prepare MoM for client calls and share with offshore project teamClient: Ascension (May 2019 – Dec 2019)• Preparation, review and baseline project plan• Identify and track to closure risks related to project, define mitigation and contingency plan, track them to closure• Identify issues related in project, perform impact analysis and help project team with a solution plan, track them to closure• Weekly status calls: prepare and share WSR, meeting notes, track action itemsClient: J & J (March 2017 to April 2019)• Preparation / review of Compliance Plan, Compliance Summary Report• Perform review of URS/user stories, Design document ,Test plan and Test scripts and audits• Conduct trainings to project team on SDLC, Metrics and Tools• Participate in scrum Ceremonies, project status review calls • Help team in computation of project metrics• Conduct root cause analysis for SQA review comments and defectsAs a Team Lead (for 10 people)• Help team members in resolution of issues, identification of risks and define contingency / mitigation plan• Review comments provided by team for work product reviews• Provide inputs during yearly appraisalAs a Scrum Master (for 2 years) supported 4 projects • Work along PO for product backlog refinement• Help team in conducting Scrum Ceremonies• Identify and track impediments to closure• Track sprint status (through Burndown Chart)Key Achievements• Appreciated by Client and RSO – J&J for support rendered to project teams• Prepared a presentation on JIRA overview, how to write a user story and acceptance criteria, it was shared with client (J & J) • Performed review of audit checklist and suggested improvements• Prepared presentation on JIRA Dashboards and shared to RSO

Role: Team Lead – Quality• Review project artifacts like PMP, QMP, CM Plan, WSR, process and sub process of projects, analyze metrics collected and report back to Sr Management and BPEG• Defined Scrum Methodology for the unit, trained all employees• Define and capture metrics for product development and product implementation teams• Part of org team for training employees of others units on Agile / Scrum Methodology• Participate in project progress reviews, RCA, defect prevention forum• Helped project teams fill PIID document, prepare for CMMI level 5 appraisal• Part of ISO recertification and certification audit• Conduct periodical Internal Audits and reviews to ensure Zero Non Compliance & No Red alerts• Conduct PM/PD forum to discuss process compliance and governance aspects• Participate in reviews and provide inputs in Go-No-Go decision making• For CMMI/ISO/IQA reviews performed in BU/Organization proactively published early warnings to project teams to achieve continual process improvement• Providing inputs to prepare unit level dashboard and POC computation for FB projects• Facilitate delivery teams to achieve D-X w.r.t customer and product delivery• Organize and conduct internal training sessions on QMS, Agile / Scrum Methodology, organization tools, JIRA to new joiners, PMs and PDs to ensure a smooth onboarding w.r.t understanding on quality process• Facilitate in implementation of JIRA tool and Continuous Integration activities

•Help project teams fill PIID document and prepare for CMMI appraisal •Train people on process that need to be followed in the project. • Provide inputs to SQA Manager in preparing SQA plan.•Perform SQA assessments for the projects as per SQA Plan•Perform configuration management audits•Provide QMS related trainings to practitioners •Participating in project progress reviews, defect prevention activities along with the project teams.•Analyze metrics collected and report analysis results to Project Managers and Project Directors.•Prepare and share Delivery/Summary Dashboards to Delivery Directors across organization. •Involved in RCA of customer complaints.•Implementation of project monitoring and control tool NShore across projects.•Provide inputs for SEPG w.r.t process improvements

Part of CMMI consulting team which helped the client to get appraised at required CMMI Maturity Level 3Played the role of ATM during appraisal

Played a vital role during the journey of the company’s CMMI Maturity Level 3 certification and ISO 27001 recertificationResponsibilities: • Preparation and review of QMS documents• Process facilitation and training to the employees on QMS• Plan and execute internal audits (QMS and ISMS)• Perform QMS release• FAR of SQA and SEPG during SCAMPI-A• IS0 27001 implementation and facilitation