Sunil Thomas Email and Phone Number

Team Lead of Asset Management Team- Responsible for managing and monitoring assets to maximize their value and profitability.- Assessing and analyzing the value of assets and making recommendations for their management and utilization- Conducting agile assessments and developing agile management strategies for assets- Responsible for two ServiceNow pods: Asset Management, CSM. Engage with the two pods to transform them from waterfall methodology to Agile; coach the teams to function in a cross functional manner.- Conducting regular review and assessments of assets to ensure they meet performance and profitability targets.- Ensuring compliance with legal and regulatory requirements related to asset management.- Created a weekly department evaluation report for supervisors and management. Reports included any problem areas in the department requiring attention and suggestions on how to resolve these issues.- Lead and oversee the implementation of the company's long- and short-term plans in accordance with strategy.

Oversee bp operations in Americas, Canada, LATAM, Trinidad & Tobago

Oversee bp IT Managed Services - Westlake campusDelegate the responsibilities of IT&S teams. Tools & Transformation Lead Collaboration Oversee the day-to-day functions of the IT&S.

 WTP - Data Migration Project for - Win 7 to Win 10 environment - Cross-trained from Depot; Build; Migration; Shopfront; Floorwalker; Bubble Support, for better understanding of BP’s infrastructure, thus, to ensure higher client experience by investigating clients concerns, queries and complaints to SLA. Assessed, updated team members on Project issues and resolutions. Oversee communication throughout the day by addressing clients’ inquiries, solving problems and providing new product information. Building solidarity with clients on new devices and an understanding to new Win 10 and the OD4B environment. Knowledge Transfer with Migration, Shop, and Build Team on a daily basis to exceed Services and Processes. eDiscovery - Legal Hold Project – Project Management for hardware/hard drives that are on Legal Hold and was stored Off-Site. Began phase in preparation of imaging Legal Holds to Azure, saving company 1.2 million annually. Created Location/Retrieval method of Hard drives stored at the CHPC and prepped and readied for active cases in litigation. Decrypting and imaging back up methods using NetApp, Encase app and FTK process to image directly to Azure. BAU – On-Site break/fix and Proactive maintenance for Dell/HP laptop and tablet/hybrid devices, including Chili and Petrel workstations. MyIT Bar – assessing and managing technical issues Users are having by diagnosing hardware or software issues on the spot. Utilizing patience and empathy to find solutions for the User while collaborating with Tier 2 Teams for escalations. Develop trust with workers, while offering guidance, knowledge and completing the service with style, speed and skill.

 Contracted for consistent delivery and operation of high quality networking solutions, services and support to internal and external clients via Remote sessions to all AT&T employees from home or office Ensure the customer/client needs for IT/technology services and products are addressed  Win 7 and Apple environment with support to all C-Level and Upper-Level Management  Troubleshoot Office 365 Remedy ticketing system Data migration of HP/Dell laptops due to 3 year Refresh policy Diagnose and troubleshoot laptop equipment  Replace/Fix iPhones/iPads Learn and work with new AT&T In-House technologies/software on a constant basis.  Complete tasks in a group as well as individually.  Updated existing Knowledge Base Ensures consistent standards of stakeholder communication and customer service.

 Building Sales relationships with various pipeline companies and contractors.  Business services include: tubing casing delivery, ship discharge, direct discharge, pipe storage along with our established broker program. Full service transportation solution for our customers.  Work with Operations Team handling staffing, logistical and operational needs while always adhering to safety demands & procedures, relieving our clients from excess worry & concern.

JLL - Wells Fargo / Global Services Project Contract position performing onsite survey of building maintenance equipment focusing in on any items that can or are IP enabled for JLL - Wells Fargo / Global Services Project.  Collect Asset, serial, make manufacturer, IP addresses, Subnet Masks, Gateways etc. for all equipment in Southwest region applicable to the survey.  Document in detail and upload this information for review by a Quality Control team.

IT Help Desk/Desktop Support (Contract) - Odyssey Network ConsultingJanuary/2015 – September/2015  Contracted to provide support at client location also remote services to support end-users by call or email received to Helpdesk. Responsible for identifying and resolving laptop and connectivity issues to network.  Resolve issues with connectivity, hardware, software and operating systems. Provided training on hardware and software to end users. Imaged and deployed machines with Win 7 and Office 2013 using Microsoft Deployment Tool followed up with users to ensure their equipment is operating efficiently after initial request.

 Charged with identifying servicing requirements by establishing a relationship with clients and subject matter experts. C-Level and Upper Management and Associate level Support in Corporate location as well as all Associates in satellite and remote office sites Manage, set priorities for the maintenance, support, evaluation and deployment of all infrastructure systems, including LANs, WANs, Servers, Unified Communications, Internet, wireless implementations, software and hardware. Handled Tier 2 & 3 escalations onsite and via remote sessions to provide support. Improved the efficient operation, monitoring, and support of deployed services in line with agreed-to service level agreement (SLA) targets. Manage client requests, projects deliverables and IT assets using Service Desk (ITIL Help Desk Software). Utilize PowerShell scripts to perform various network commands and task automation. Creating Security groups and Distribution groups in Active Directory Planning and maintaining Windows Active Directory Environment. Monitor daily performance of all workstations, laptops and mobile devices). Install, modify, repaired and imaged computer hardware and software using Microsoft Deployment Tool (MDT) Created test environment for Surface Pro with company image for future deployment to specific departments; migration of certain Associates to Office 2013 Development of Knowledge Base in SharePoint environment Provide Data recovery and disaster management services. Re-imaging computers using Microsoft Deployment Tool.

• Contracted to improve client support and managed services that required a higher level and broad skill set due to the organization’s infrastructure and the technical expertise needed to support the defined end-user base.• Responsible for identifying and resolving business critical issues • Managed and provided desktop computing support issues and process improvement requests • Resolve issues with connectivity, hardware, software and operating systems; MS XP, 07 environment• Provided training on hardware and software to team members• Proactively talk with users to ensure their equipment is operating efficiently• Troubleshooting of file and Print Servers. • Provided Help Desk Support services to internal customers including: remediation of computer problems, configuring wireless networking, resolve technical hardware and software issues, training and troubleshooting VPN, on-site remote location maintenance and support.

• Purchase, receive, track, and maintain hardware equipment from other site locations and new equipment from vendors• Asset management for all IT equipment• Imaging and Workstation Deployment, Configuring and patching of software updates for all Dell machines, SCCM• Build and Repair of Dell Laptops for Associates and Asus/Dell Laptops for Engineers, • Blackberry, IPhone and BES environment, • Installation, configuring of Arc GIS ver. 9, ver. 10 (Engineering software) with SP1, SP2• Installation of MS Dynamics SL (Solomon - ERP System) • Installation of SAP and taking the lead role in implementing and training integration

• Migration of Advisors using Lotus Notes and the transfer of data to the new Outlook on their machines• Supported Advisors and Agents all over the country• Assigning fixes or patches for VPN issues during new version installs• Used AGILEnet to log sessions and Remote sessions• Created Remedy tickets• Installation and Remediation of Hard Drives• Deployment of laptops and printers for new and continuing Financial Advisors, Reps and Agents• Formulated and systemized their Inventory

• Inbound technical support, troubleshooting and customer service support.• Took inbound customer calls to provide technical support for end users through successful troubleshooting and problem solving through established methods and guidelines outlined by Chasecom and our Client, AT&T.• Identified and assisted with customer self-install technical support calls and provided service resolution; made callbacks when necessary; escalated specific issues and followed through where and when necessary to depts.• Presented detail information and responded to questions from Managers, Client, and Customers• Kept up to date on new procedures• Held Training Classes for new and current employees of new procedures and information and software upgrades from client