Process excellence & Quality assurance, Client relationship, Team management.

Leading operations for "Driver on Call & Automobile Category"

• Attaching Quality Vehicles to fleet• Team adherence in quality parameter while attaching vehicles to fleet• Preparing New Device for new attachments • Device Issue & Resolution for existing 25,000+ vehicles• Ensure audit frequency target is being met for CM/Fixed and Rental fleet. Plan / schedule and execute field re-audits in co-ordination with field auditors• Ensure defined TAT for different QA activities is being adhered to• Co-ordinate with internal team departments to ensure day to day smooth operations. • Take Ownership of different reports / sheet to be updated and maintained on a daily/weekly and monthly basis• Follow up on every car/driver detractor on a daily basis. Close detractors and highlight the action taken. Maintain and update detractor sheet on a daily/weekly and monthly basis• Ensure defined SOPs for different tasks is religiously adhered and that defined processes are not broken at any point Achievements - - Successfully managed risky operations such as strike - Ensured smooth operations, day and night when company was under radar of RTO & Transport commission - Successfully lead team of 58 & managed smooth operations including 19 process at a time, every day - Manage to install 10,000+ GPRS tracker in all cabs within a span of 14 day, in compliance with government norms, in order to continue the operations in the city - New Cab Alliances: Increased Cab attachment/per day from 30 to 320 - Designed Driver’s Training Module, which applicable till date

- Quantifiable Goals - Branch Level Profitability, Avoid closures- New location/outlet Launches - Projects coordination and Launch new location as per co standards- Revenue Target - Meeting sales targets and ensuring bank, remittance of sales proceedsResponsible and Accountable for daily collection of the sales, - Cost Management - Ensure minimum wastage of food, Ensure Minimum wastage of consumables and disposables- Vendor management and negotiation, New Vendor Development- Quality check, Vendor negotiations, finalization, and contracting for various purchases & operative services Effective supply chain management, Constant cost reduction with vendors, Process improvement- Inventory Control- MIS Reports : 100% billing, Bill cut check, ASPD check- People Management - Skills enhancement through training, Grooming of subordinates to handle/take over responsibilities; Adherence to performance management process, Motivation- Franchisee Management - Handling all kind of franchisee’s with day to day operation ensuring the both side win-win situation and having good relationship with them. Making new franchisee and giving induction about business- Facility management - Having very good relationship with high net worth admin facility’s & HR people of meager corporate and solving the day to day problems as well as trying to get new account in same facility/other branch offices Achievements - - Successfully handled operations for Noida & Bangalore City, which included team size of 200+, 40+ Franchisee’s & 10+ Vendors - City sale folded 3 times and become profit within 3 months - Recognized as First City with all franchisee’s running in profits

- Top Line Focus - Sales Growth, ASPD Improvement - Bottom Line Focus - Gross Margins Improvement, Direct / Indirect expense control - Operational Controls - Wastages, Variances - Operations Excellence - Audit Observations, Corrective Action initiated, Controlled Repetition, GRN / Sales registrations - Team Excellence - Attrition, Punitive action when needed, Team Morale - Handled Customer Concerns, Took Corrective measure - Improved Service Standards & Improved Speed of service

- Translating company’s objectives in the region - Ensure store compliance with company’s operational procedures - Lead, motivate & develop team to maximize profits - Drive customer focus through service standards - Maximize Cafe sales performance and drive profits - Sales forecasting and apportioning targets across teams - Asset & Equipment maintenance - Assuring the Timely & Accurate budget is placed - Wastage control measures - Timely forecast of the stock in order to ensure the smooth operation of the café - Supervise cluster of outlets - Maximize area sales performance and drive profits - Sales forecasting and apportioning targets across teams - Reviewing business performance in line with budgetary control - Asset & Equipment maintenance - Salary costs for cafe level - Analysis of Sales: Salary ratio in the respective area assigned - Assuring the Timely indent is done for all the Cafes - Timely forecast of the stock in order to ensure the smooth operations

- Preparing & maintaining weekly, monthly, quarterly and annual records for all sales.- Presenting the data to the management for decision makes & Assist in the decision making process by highlighting sales analysis, order position etc. - Budgeting & controlling of budget, Ensure accuracy and timeliness of reports/extracts - Prepare daily/weekly/Monthly reports, Build and maintain reports in set/ desired format - Coordination with cross department for smooth running of inflow & outflow of data- Track and maintain accurate inventory

- Inventory Control Management Quality control at stores and warehouses.- Determine unaccounted shrinkages by conducting café audits.- To prevent and detect malpractices & fraud in the organization.- Ensure compliance of record keeping standards by the store manager Reporting criteria’s.- Identify and analyze the causes of uneconomic and inefficient practices at the café level. - Assess the alternatives that will yield the desired results.- To follow up on audit findings to ensure adequacy and timeliness of correction.- Warehouse Audit: Ensure adherence to standard purchase procedure at regional stores.- Ensure that quality standards of purchase items are met.- Ensure that there exists a standard vendor selection procedure.- Facilitate best inventory management practices.- Physical verification of stocks on expiry dates and consume before expiry