Sunil Joshi Email & Phone Number

Slough, Gb

Theale, England, United Kingdom

Providing support and assistance to Ekco customers

Remote

Providing technical support for RSA product suite Netwitness

Remote

Working for Boldon James and supporting customers with any queries or issues that may arise with Boldon James products: Data Classification Windows @ MAC.

Winnersh, Berkshire, United Kingdom

• Adaptive team provide Tiers 1-3 support for a select group of 10 customers withing 3 regions UK, US and Singapore.• Monitoring and management of hosting infrastructure• Change /Incident / Problem Records & MIM P1 issues• OS -Windows / Linux• Cloud – CAM (AWS and Azure and Google)• VMWare -Vsphere (v5/ 5.5 /6x)• SD WAN – Aerohive, Meraki, 1000eyes and internal tools.• Storage/Backup -3par, Netapp, Brocade and Netbackup• GOVT -SC clearance

Reading, United Kingdom

• Providing third/fourth level escalation on Storage and Backup support for the CenturyLink Service Centre • Demonstrate Incident Management skillset in resolving unplanned disruption or degradation of service either through a permanent fix, a workaround or a temporary fix to reduce overall Customer Business Impact. • Demonstrate Vendor Management skillset in coordination hardware replacement under breakfix ticket • Responding to Escalations from the command centre, resolving issues and executing changes in a timely manner • Integration of New Hosting Clients and additional Client services, including: Client liaison, design critiquing and build/configuration of Client solutions • Work with customers and vendors to resolve escalated issues in a timely manner • Daily review and update of open trouble tickets being worked with the aim of keeping these to a minimum • Work with Client, Project Managers, CSP’s and Network Engineering teams to provide Client services and installation • Perform Professional Service work for Clients • Preparation of Client supporting documentation • Basic knowledge of a number of the following technologies and associated management tools: o 3PAR, EMC, Hitachi, IBM, HP, Dell Compellent and NetApp storage arrays. • Brocade, Cisco, EMC and HP SAN switches. • Basic knowledge of the following backup tools: o Symantec Veritas NetBackup o Symantec Opscenter • SAN software (Netapp Oncommand Insight) • Experience in a data centre operation and support of high-availability infrastructure

Reading, United Kingdom

• Monitoring Windows & Unix systems for a portfolio of 2500 global customers, Reactive response to netcool browser alerts and customer requests.• Dealing with high priority issues daily from site outages, cluster failures, server hardware issues -customer connectivity.• Analysed annual incidents and alerts, identify trends and server utilization issues, create problem records to minimize common errors from repeating.

Heathrow

• Monitor live production & test systems and network infrastructure for internal and external customers. • Provide and assist internal and external customers by completing tape rotations, patching, server builds and racking and creating documentation, meeting SLAs. Gather information and assist telco providers and internal Disaster Recovery teams. • Invited to be acting Team Leader to provide cover in Managers absence.• Juniper device card failure: caused major outage for customers (network link failed)• Contacted customers and internal management, created a tech and customer bridge liaised with vendor as hardware failed.• Leading UK bank experienced DNS failure -Boxing day: alerted via SiteScope contacted vendor and updated the customer regularly.

Ccna Academy Programme, Networking / Routers / Pc Networking

Pc Applications, Ms Office Products

Nvq Business Administration Level 3 Apprenticeship Scheme, Business Administration, Management And Operations, Pass

Gnvq, Advanced Business & Finance

Gnvq, Intermediate Business & Finance