Managing few assignments include Firewall challenges, Cybersecurity algorithm for IIT Mumbai team, teaming issues in SAP Finance module and IOT solutions, Mentoring 3 startup companies in cybersecurity business and sharing learning from failures, Upgrade of knowledge in Block Chain, AWS and Google cloud services.CORE COMPETENCIES• Change Management • Problem solver • Process automation • Root cause • Gap Analysis • Solution Architect • Best Practices • Out of Box • Proactive monitoring • Time Travel solution • EP Security • Cloud • Data Architect • Omnichannel communication • Service Delivery • IT Operations • IT Strategy • Aspect CRM • Subject matter • Vendor SLA • Client Relations • Negotiation • Budgeting • Disaster Recovery • Data protection • Consultative • Business Continuity Planning • Risk management • Project Management • Collaborative.

KISPL is subsidiary of PSC group, kuwait. Develop IT roadmap for India, Jordan & Egypt, manage IT operations, delivery desk, service, assets and translate business strategy into digital deployment models.• Responsible for the team performance, Omnichannel services, solution architect, designing, documenting decisions & security of IT services on confidentiality, integrity and availability principles.• Provide leadership to identify new technologies, influence peers, use cross-functions, elevate the business solutions on fool proof design, protect intellectual property, streamline steady state operations, enrich user performance, vendor resources and justify facts on single page report to senior management.• Delivered high quality support desk to manage nationwide customer calls by utilizing existing cisco CUCM license, centos based IVR and call recording with 40% growth in the customer satisfaction. • Built Disaster Recovery functions using automated backup scripts, performed quarterly DR drills to record the best RTO, RPO to restore critical services with minimal business disruption at zero CAPEX.• Mentor team with best practices in deploying reliable support infrastructure with the UPS auto switch redundancy, security systems, battery reliability, backup cooler temperature controller, dual power supply to servers, Firewall and network switch/router within 25% cost and improved 99.85% uptime.• Directed highly secure SOA development of online AMS to authenticate expat on biometric, encrypt data, enable payment gateway for wallet, NEFT, IMPS transactions into production at 30% cost and transferred the financial entries from Tally software to the Sage Finance module, to enable single day refunds.• Reduced IT support and administration cost by 70% thru’ tactical leadership, SDWAN connectivity, partner SLA with proactive functions, server virtualization and high standards IT service operations within set KPIs.

SPOC Leadership to implement IT projects, RFP/RFI and leverage tech support for service quality improvement, manage 28+ team, deployed security solutions and mentor team to mitigate threat landscape for Metrics, AEW Infotech, Sify technologies, Net link, MIDS and Accura Infotech. • Spearheaded relocation of 500 seats of Aspects customer contact center on the VOIP network successfully with all the Infrastructure and power backup strategy. • Delivered comprehensive technology that is secure, reliable including disaster recovery planning and operations, EMC storage area network and redundant, highly-available Sun servers.• Directed financial security RRP Project on POS gateway for 12 UAE National banks jointly with Tag Attitude and Articulated SQL data of 170,000 user information that boosted stakeholder profits from 11% to 38%.• Managed more than 25 sify cloud clients in BFSI and retail vertical to onboard complete infrastructure project on the cloud, with project planning, execution staging, ensuring steady state operations for the production and sign of with the customer satisfaction feedback.• Manage Axis bank’s Security Infra on Sify cloud by ensuring steady state service availability on threat alerts, DDOS incidents, and 150 ATMs for the PnB jointly with NCR/Diebold in North Region, within 8 months• Engage geographic silos/barriers with system analyst, developers and decision makers to implement new 36 BSS/OSS Reports, within 120 days on Oracle Hyperion by ensuring DR site redundancy, segment critical and non-critical data for high availability, backup and protection of original data structure.

Implement Siemens unified communication, develop business case, transition of BO ERP and Lotus domino on Linux OS and sensor automation for Telecom room.• Implemented Customer services on the IVR and SMS based platform to identify the customer experience, production control and blind pockets of markets across 85 rural areas locations. • Directed implementation of Siemen’s Hi Path 8000 Fixed Mobile Convergence IP switch amidst challenges of SIP Trunk, video meeting, m-BTS and cultural barriers across 85+ locations.• Implemented sensor automation (IOT) for Telecom room within 45% CAPEX budget, challenge handling, environment barriers and cross functions within team. Extended video at SEZ on Wireless mesh network.

On board with Denver based company. Advance certification in IP Telephony on Web based Application suite and Centos/Asterix server. Implemented ACD, PD, IVR e-Superscripting on Centos based IP Telephony Server for the clients in USA, Guatemala & APAC region.

Scaled BPO Startup in voice, video, chat, email for International BFSI operations by 35% CAGR with 85m$ boost in revenue thru’ cloud, automation in ticketless services, provide data analytics, automate mundane tasks and use of technology for continuous standardization and high quality delivery in operations.Technical Functions• Directed teamed resources for deep dive to create algorithm to interact with Aspect CRM that impacted 80% increase in sales closure and 60% bandwidth optimization.• Deeply driven into customer interactions and client meetings to deliver real time Sales, QC Process for wireless outbound campaigns with customized Reports. (Paradigm shift from person to Process oriented).• Provide operations team with unified desktop, OCX integrated tools to navigate technical documentation, monitor performance metrics and improve customer experience.• Prepare, present & compile various weekly/monthly MIS reports pertaining to profitability. Ensure high uptime & availability of all production platforms & deploying methods to monitor the same.Relationship / Account Management• Serve as Single Point of Contact / interface for supporting Client and analyze all the Resource requirements – software, hardware, network and manpower.• Empowered the foreign end clients with value add deliveries, transformed the vulnerable spots with high class services and new contacts in establishing the new relationship.Managerial Functions• Instrumental in setting objectives and the day-to-day running of the department, Diagnostic Assessment and documentation of current state processes, functional requirements.• Ensuring expenditures are within the budget and manage vendor negotiation in product selection with proper SLA & AMC terms in finalizing all facets.• Direct, lead the technical personnel, impart continuous on job training to the workforce• Managing & fulfilling the operational requirement in design of campaign, lead process & reporting structure.

Spearheaded Startup BPO of 250 desktops from power, EPABX, CCTV, Fire Alarm, Access control to cat5e network. Network Administration of 1200 users on MS Exchange, Win NT & SQL7. Migrated users to Class B Network on 2610 Router.

Established ISDN PRI based M-daemon mail to service 28 Dealer Network on Sun ERP and rectify CDROM, modem, MBs.

Generated 30% growth from ISO9000 QC training to 35 Franchisee. Conducted training on UNIX & LAN to faculty staff.

Commissioned 7 Wire-line communications Data Centre Infrastructure on DEC 3800 MVax Platform and Managed Calibration of Transducer/ Sensors / Photo Multiplier Tube powered in offshore by diesel generator.

Data logger /print product design for monitoring real time furnace temperature for IBP Oil Company & QC of SSR