Fast paced initiative to migrate the existing Salesforce Marketing and Sales Cloud to the org-wide lightning version - Sales cloud, CPQ, Order and Service Contract Management. - Quick turnaround required to understand not only the current Business / Platform but also the target operating model. Code level analysis was performed as per request by the product owners. - Perform gap analysis between the two platforms to identify delta – walkthrough and align the different stakeholders –… Show more Fast paced initiative to migrate the existing Salesforce Marketing and Sales Cloud to the org-wide lightning version - Sales cloud, CPQ, Order and Service Contract Management. - Quick turnaround required to understand not only the current Business / Platform but also the target operating model. Code level analysis was performed as per request by the product owners. - Perform gap analysis between the two platforms to identify delta – walkthrough and align the different stakeholders – Product owners, Architects, Operations and Tech Teams- Analyse and design the end-to-end Shopify solution to sell trainings online (Shopify-Salesforce-Workday-Peoplefluent) - Draft and walkthrough business stakeholders’ the data migration approach Show less

• Scentre Group (Westfield) – Ingested new Sales Operating model for Digital Out-of-Home (DOOH) business in the Salesforce Sales Cloud, lead the solution options discussions for target state, elicited requirements, sprint planning & execution - Created a new Salesforce process to send to clients the new quote (booking schedule) template electronically at the click of a button. - Streamlined invoicing in Salesforce to produce a unified invoice while maintaining the integrity of… Show more • Scentre Group (Westfield) – Ingested new Sales Operating model for Digital Out-of-Home (DOOH) business in the Salesforce Sales Cloud, lead the solution options discussions for target state, elicited requirements, sprint planning & execution - Created a new Salesforce process to send to clients the new quote (booking schedule) template electronically at the click of a button. - Streamlined invoicing in Salesforce to produce a unified invoice while maintaining the integrity of financial and business intelligence reports. - Business process mapping for DOOH content delivery team to utilise the new Hivestack platform. - Liaise with Tech to deliver requirements, creating user acceptance scenarios and UAT.• AFSA (Australian Financial Security Authority) – Owned and documented the process for Workforce Management to receive inbound and outbound calls & emails from/to customers and employees, elicited functional & non-functional requirements for the process, possible solution options on the new Microsoft Dynamics 365 platform Show less

Senior BA to implement the Design and Distribution Obligations in the Business Division. Owned the delivery of the Digital channels and Third-Party lending channels. • Gap Analysis on the Auto-Finance Lending processes to make sure the existing processes support the DDO obligations. • Business process mapping for third party lending processes for business loans to support the DDO obligations. • Coordinating with tech to map the customer journeys when buying products online… Show more Senior BA to implement the Design and Distribution Obligations in the Business Division. Owned the delivery of the Digital channels and Third-Party lending channels. • Gap Analysis on the Auto-Finance Lending processes to make sure the existing processes support the DDO obligations. • Business process mapping for third party lending processes for business loans to support the DDO obligations. • Coordinating with tech to map the customer journeys when buying products online through Westpac and St. George’s online channels. • Modify the Third-Party agreements and Internal Business Distribution Arrangements.• Co-ordination to get the internal and external Legal advice on Digital, Auto Finance and Third-Party processes.• Defect free delivery for Digital and Third-party distribution channels. Post-implementation support to resolve production issues for other streams. Show less

Worked as a Lead/End to End BA on a Home Buying initiative owning the E2E Tech Delivery involving 25 tech teams. Program involved digitizing the delivery of the home loan documents to the borrowers, E2E efficiencies and operations process re-engineering.- Coordinate with business and tech stakeholders to refine the solution options and prepare delivery roadmap- Analyse as-is business and tech processes and perform tech impact assessment - Gather requirements through focused… Show more Worked as a Lead/End to End BA on a Home Buying initiative owning the E2E Tech Delivery involving 25 tech teams. Program involved digitizing the delivery of the home loan documents to the borrowers, E2E efficiencies and operations process re-engineering.- Coordinate with business and tech stakeholders to refine the solution options and prepare delivery roadmap- Analyse as-is business and tech processes and perform tech impact assessment - Gather requirements through focused workshops and interviews with Business - Work with the tech teams to further breakdown high level tech requirements - Conduct walkthroughs and review sessions with business and tech teams on the to-be processes- Prepare BA artefacts – requirements, process flows, sequence diagrams, interface documents- Lead daily meetings with other BAs/tech teams and engage in sprint planning - Provide weekly status inputs for PWG and PSG meetings- Received recognition from Client Program Manager at the year end party Show less

Working as an Agile Senior Business Analyst supporting migration of the existing CRM platform to Salesforce. The program includes mapping the Current/Future state processes, Case Management, Reporting/Dashboards, Interface to the downstream Billing application and Data Migration from existing platform. Provide training to Business Users across AU and NZ.• Own delivery for Lead to Lease processes for Storerooms/Commercial spaces• Requirements gathering through workshops, interviews… Show more Working as an Agile Senior Business Analyst supporting migration of the existing CRM platform to Salesforce. The program includes mapping the Current/Future state processes, Case Management, Reporting/Dashboards, Interface to the downstream Billing application and Data Migration from existing platform. Provide training to Business Users across AU and NZ.• Own delivery for Lead to Lease processes for Storerooms/Commercial spaces• Requirements gathering through workshops, interviews and analyse the existing processes/documentation• Prioritise the business backlog to agree on the sprint scope and high-level delivery plan• Gather requirements for Data Migration and validate the migrated data• Prepare step-by-step training guides for different business processes • Provide multiple Full Day trainings to the end users from different locations including NZ• Salesforce application experience handling requests from business to modify reports, dashboards, Validations Rules, User Accesses and Approval processes• Attend daily stand-ups, sprint planning and retrospective meetings• Liaise with development team to deliver the business requirements, perform user testing and provide inputs for the go-live plan/post implementation validations Show less

Assist Fraud, AML and Sanctions streams with the delivery of the agreed sprint deliverables to meet the timelines. Kicked-off and owned the Gap Analysis of the AML and Sanctions stream as found many issues (in terms of missing requirements etc.) close to the NPP go-live dates.• Work with Business, Tech and Test teams to meet the Sprint Deliverables for Fraud, AML and Sanctions• Bring the Test Team up to speed using Risk Based Testing methodology to prioritise and test the… Show more Assist Fraud, AML and Sanctions streams with the delivery of the agreed sprint deliverables to meet the timelines. Kicked-off and owned the Gap Analysis of the AML and Sanctions stream as found many issues (in terms of missing requirements etc.) close to the NPP go-live dates.• Work with Business, Tech and Test teams to meet the Sprint Deliverables for Fraud, AML and Sanctions• Bring the Test Team up to speed using Risk Based Testing methodology to prioritise and test the Critical/Priority 1 user stories. Assist to capture and walkthrough the Test Scenarios with Business.• Conduct workshops with AML and Sanctions Business stakeholders to perform Gap Analysis to make sure the Bank meets the NPP Industry Requirements • Work with the Business and Product Owner to prioritise any new user stories and agree on delivery • Walkthrough of the test results with the Business, gather and incorporate feedback before final approval Show less

Analysis of end to end processes for Digital Fraud to identify NPP impacts such as performing Fraud checks on inward and outward NPP payment, PayID authorisation & payment initiation and operational processes.• Understand the NPP Payment landscape and assist business stakeholders in requirement gathering overlaying the NPP lens • Understand the different NPP services offered – SCT (Single Credit Transfer) and OSKO payment, PayID Registration and Maintenance services• Provide… Show more Analysis of end to end processes for Digital Fraud to identify NPP impacts such as performing Fraud checks on inward and outward NPP payment, PayID authorisation & payment initiation and operational processes.• Understand the NPP Payment landscape and assist business stakeholders in requirement gathering overlaying the NPP lens • Understand the different NPP services offered – SCT (Single Credit Transfer) and OSKO payment, PayID Registration and Maintenance services• Provide business stakeholders with description of NPP ISO20022 messages field to assess the scope for screening of the messages• Conduct workshops with business stakeholders to walk through the business process flows and capture user stories/acceptance criteria • Demonstrate strong interpersonal skills, including the need to liaise effectively with other feature groups to collaborate on overlapping requirements, Architects and Solution Designers Show less

Assisting the Product Owner to prepare the Process Flows, documenting the requirements in JIRA, assisting preparing for and conducting workshops etc. Anaylse and understand the End to End processes for Fraud stream including alert management.• Conduct workshops to identify the NPP impacts• Capture Business Requirements through Interviews and Document Analysis• Create AS-IS/TO-BE process flows • Analysis of NFRs to meet NPP industry SLAs and extending existing Fraud, AML and… Show more Assisting the Product Owner to prepare the Process Flows, documenting the requirements in JIRA, assisting preparing for and conducting workshops etc. Anaylse and understand the End to End processes for Fraud stream including alert management.• Conduct workshops to identify the NPP impacts• Capture Business Requirements through Interviews and Document Analysis• Create AS-IS/TO-BE process flows • Analysis of NFRs to meet NPP industry SLAs and extending existing Fraud, AML and Sanctions checks capabilities• Assisting Business to understand how CAMT messages can be used to exchange information with other FIs once an alert has been generated• Attend daily stand-ups, sprint planning and retrospective meetings• Liaise with testing teams to capture the Business test conditions and make sure these are tested successfully to meet the expected results Show less

Oversee the development of complex SEPA compliance and migration projects. Provide support as an end to end Business Systems Analyst and Project Manager for large projects involving complex technology, lead cross-functional and multi-geography teams. Managed up to 40 different application and testing teams of programmers, developers, Testers and analysts. Agile principles were followed to effectively utilise the time of business and tech teams. Budget = approx $2.5M (for two EMEA… Show more Oversee the development of complex SEPA compliance and migration projects. Provide support as an end to end Business Systems Analyst and Project Manager for large projects involving complex technology, lead cross-functional and multi-geography teams. Managed up to 40 different application and testing teams of programmers, developers, Testers and analysts. Agile principles were followed to effectively utilise the time of business and tech teams. Budget = approx $2.5M (for two EMEA markets).• Provide Business Systems Analyst (BSA) and Project Management support through-out the project i.e. from kick-off till Warranty & Closure • Collaborate with other BSAs to create process flows and use cases• Engage with key stakeholders eliciting the functional and non-functional requirements• Manage multiple external vendors including the key Automated Clearing House clients to route SEPA payment messages• Development of project plans including scheduling, goals and milestones • Monitor and manage the project schedule, budget and Risk• Establish the change request mechanism and manage the change requests • Maintain project documentation and sign-offs at end of each phase Show less

Oversee and support the development of multiple low to medium complexity projects. Provide application level analysis support for impact analysis, developing solutions, test results walk-through and post-implementation production validation.• Work closely with business to understand business requirements and come-up with business needs. • Create process flows and Functional Specification Document • Provide the high level estimate for the change and prepare the project plan•… Show more Oversee and support the development of multiple low to medium complexity projects. Provide application level analysis support for impact analysis, developing solutions, test results walk-through and post-implementation production validation.• Work closely with business to understand business requirements and come-up with business needs. • Create process flows and Functional Specification Document • Provide the high level estimate for the change and prepare the project plan• Oversee the development of the functionality through different SDLC phases• Maintain the project documentation and sign-offs for each phase• Manage the project budget, forecasts and estimates• Manage Change requests, risks and issues Show less

Played the role of a mainframe developer and moved up to the role of Technology Lead / Business systems Analyst. Developed the Functionality, overseen various rollouts as a TL and was involved in analyzing the business requirements to come-up with the POD and POA process flows. Handled many migration and card launch projects.• Analyze the business requirements to come-up with the technical requirements• Prepare and review the design documents (including UTPs)• Build and Unit… Show more Played the role of a mainframe developer and moved up to the role of Technology Lead / Business systems Analyst. Developed the Functionality, overseen various rollouts as a TL and was involved in analyzing the business requirements to come-up with the POD and POA process flows. Handled many migration and card launch projects.• Analyze the business requirements to come-up with the technical requirements• Prepare and review the design documents (including UTPs)• Build and Unit test the code. Review the code and unit test results.• Provide inputs for Test strategy, prepare test cases, test scenarios• Support the SIT and UAT phases• Planning and Managing the day-to-day activities• Support Implementation activities • Mentoring the team Show less