Sunita Bhambhani Email & Phone Number

Dubai, Ae

Dubai, Ae

United Arab Emirates

COP28

Al Karama, Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Handling Walk-in Clients and assisting with their queries.• Selling packages Inbound and Outbound. Assisting in handling Group Travel for Universities.• Assisting in arranging travel for Niche Clients. Preparing international and domestic itineraries for corporate clients as well as walk-ins. Getting best rates from suppliers.• Assisting in Cruise Bookings through promotions and word of mouth.• Spearheading efforts across handling entire spectrum of functions pertaining to reservations & ticketing such as monitoring corporate bookings, receiving & action reservations received from corporate and walk in passengers, Pre & Post flight checks ( Queues) / Seat / Meal request and issuing of PTA (Prepaid Ticket Advise).• Achieving and closing booking from end to end which includes preparing itineraries, providing quotations to clients, invoicing, receiving payments, maintaining proper records for accounting purpose.• Assisting Inbound Groups to show places during their visits.

Mumbai

•Spearheading efforts across handling entire spectrum of functions pertaining to reservations & ticketing such as monitoring corporate bookings, receiving & action reservations received from corporate and walk in passengers, Pre & Post flight checks ( Queues) / Seat / Meal request and issuing of PTA (Prepaid Ticket Advise).•Preparing international and Domestic itineraries for corporate clients as well as walk-ins. Handling the Issuing, Re - issuing, Re-routing and processing refunds of tickets•Responsible for answering phone calls and Emails and also providing instructions and suggestions to the clients about passports, visas, foreign Currency and travel insurance•Accountable for planning and conducting formal training for the customers and providing information about hotels and airlines regarding bookings and schedules •Providing Travel Feedback from the Passenger's. Handled Passenger's complaints and liaising with respective Airlines for compensation. •Efficiently handling Ticketing request as validation/revalidation/re-issue/transmission of PTA; ensuring accurate fare quotes and reporting clarification of any discrepancies regarding GDS/ Airlines follow fares and taxes.•Assisting other Travel Consultants with Ticketing & Accounting procedures including methods of minimizing debit advices; ensuring timely reporting of all Documents Cash/Exchange Vouchers /Tickets Reissued/Others Coupons.•Interfacing with Accounts Dept. regarding refund authorities / reissue authority etc.•Successfully managing booking, confirmation and issue of air tickets, efficiently coordinated with various air lines.•Credentials of selling 1st newly launched online package for US

Mumbai Area, India

•Designed customized and cost-effective corporate and leisure portfolio of customers for flight arrangements, hotel accommodations, car rentals, train tickets, cruises, resorts, tour packages, restaurants, and excursions•Planned itinerary, booked flights, holidays etc. used travel systems and online sites, travel insurance, air charter booking, managed day to day visa operation and visa application processing, advised customers of appropriate restrictions, terms and conditions of travel services and immigration law•Provided end to end touring solutions across national & international destinations.•Coordinated with Sales and agent for Corporate Business leads/Corporate Deals/Corporate Joint Promotions and ensured optimum utilization of all available resources, Office Discipline and adherence to company policies, procedures, integrity and work ethics.•Displayed expertise in Airport handling, planning itineraries and making travel, accommodation reservations, negotiating special fares with airlines & fare calculation.•Interfaced with clients to ensure fulfillment of their Passport requirements and provide them with the best possible solution•Relationship management with the existing customers and addressed their queries and issues promptly•Involved in client servicing & achieved the maximum customer satisfaction level by providing relevant and quick service•Provided information and promoted the business by providing better services.•Ensured interaction with all agents & major business generators, telephoned customer to advise of changes with travel conveyance or to confirm reservation.; responsible for promoting Airline related products such as Frequent Flyer Programm promotion for Passengers and Corporate Houses. •Disseminated information of all product knowledge on a regular basis and attended to complaints.•Undergone on the job training programme for 6 months in Singapore. Worked for one of the most biggest shipping company client( Maersk)

Mumbai Area, India

Customer Service Executive• Assisting customers with queries related to Online Ezeego1 Portal.• Planned itinerary, booked flights,selling holiday packages (Domestic India & International) etc.• Processed timely Cancellation Refunds through GDS.

Bachelors Of Commerce, Business/Commerce, General, First Class

Education record