Sunitha C S Email & Phone Number

Bangalore Urban, Karnataka, India

Responsibilities and accountability:1) Quality service and supporta. Ensure a high availability to support and advice our users.b. Management of production issues and requestsc. Acknowledgment of the incoming cases, ensure the right qualification, prioritization, and resolution reactivity.d. Analyze and identify the recurrent causes and patterns and propose permanent fixes, enhancement, or training plan for users.e. Ensure an accurate and complete tracking of the activity.f. Ensure an accurate and clear communication to users and partners.2) Coordination and communicationa. Escalate issues and other topic to the right team when needed.b. Maintain a good collaboration with worldwide Prod support team and partners.c. Ensure a good follow-up and understanding of the new features and functionalities.

Bangalore Urban, Karnataka, India

a. Working as a part of application Support team and acting as point of contact for the business/clients for all business-related queries and issues.b. Debugging scripts for job failures and investing issue.c. Working with DBA on Database server upgrades and patching.d. Responsible for providing the support in L2/L3 level depending on the Priority of the issues to meet client’s SLA.e. Monitor & resolve all the P1/P2/P3, SR and IN tickets in our queue.f. Involved in code level investigation and changes of the jobs (UNIX, Shell Scripting, SQL, PL/SQL Packages, and Procedures & functions).

Bangalore Urban, Karnataka, India

a. Working as a part of application Support team and acting as point of contact for the business/clients for all business-related queries and issues.b. Responsible for providing the support in L2/L3 level depending on the Priority of the issues to meet client’s SLA.c. Monitor & resolve all the P1/P2/P3, SR and IN tickets in our queue.d. Involved in business-critical calls (daily) to kick off “Ready for Business”.e. Interacting with business users/other application group for resolving issues arising out of data feeds/interfaces of their applications.f. Responsible to achieve the best results, discussing and tracking the team goals, having an individual interaction with the team members.g. Providing ad-hoc reports raised by user (client) and One point of contact for the Customer.h. In case of Code fix, Responsible for Creating the RFC.i. Managing daily, weekly, and monthly systems check list and monitoring the production server.j. Updating of all knowledge articles and knowledge base documents.

Bachelor Of Bachelor Of Computer Applications, Computer Science

Intermediate Education, Science

Sslc, Science