Sunitha Krishna Email & Phone Number

Greater New York City Area

• Single point of contact for customer issues for large customers• Voice of customer within Enphase• Key interface between and customer and Enphase teams to improve overall customer experience• Maintain critical to customer metrics and drive the organization to improve metrics• Report out to customer on their warranty performance and corrective/preventive actions

Petaluma, Ca

• Develop a failure resolution and corrective action tracking system for product related issues.• Implement and train the organization on lessons learned 8D process.• Introduce disciplined problem solving methods and led cross functional teams to identify root cause.• Implement a process to reduce failure analysis of field failures.• Present monthly reliability charts for executive reviews and identify top issues to drive corrective and preventive actions.• Develop and track quality metrics to drive continuous improvement.

Kokomo, Indiana Area

Develop Product Control Plans, First Time Quality, and Warranty Plan for Infotainment products.Ensure project compliance to quality operating system, ISO standards and customer requirements.Lead project team discussions to build quality product by identifying plans and eliminating known risks early in the design cycle based on various failure modes.Develop charts, identify issues and provide design improvements to the project team to improve warranty performance. Interface between design and operations teams to facilitate smooth transition from product design to production.

Reporting to Global Director Validation and Product Engineering.Establish and maintain capital budget and forecast for Global Engineering.Lead team in facilitating capital execution process, including acquisition, disposals, transfers, and sales of assets globally for engineering.Coordinate efforts of engineering lab owners to ensure compliance to lab standards.Lead implementation of engineering lab equipment calibration strategies at the site with an annual budget of $600,000.Manage engineering floor space and associated lease charges for approx 600,000 sq ft of lab and office space.Coach and strategize with high level leadership and executive committee to develop and lead campus physical separation from owner.Manage 3 salaried and 1 contract employees.

Reporting to Global Director Validation and Product EngineeringTrack IT outsourcing issues / projects for Delphi Electronics Group.Manage two salaried and seven contract employees.Collaborate with IT to drive best practices, strategic direction, and cost reduction.Support offshore engineering activities in India and Asia, establishing processes and tools for communication with IT.Facilitate on-time development of IT projects and services, serving as single point of contact for engineering with IT.Control office resources, including cell phones, pagers, shipping, print shop, and mail room; administer vendor team with $700,000 budget.

Executed restructuring activities to meet global business needs for three product business units.Supported Director of Delphi Technical Center in India, Bangalore; developed and executed site-specific strategies and plans during company-wide restructuring.Created and led cross-functional, global team to facilitate closure of sled testing activity at one of Delphi's sites in Europe; transferred assets to South Korea. Led closure of validation site at Westfield, IN achieving an annual savings of $300,000.

•Managed operations of technical center, including environmental product test chambers for product validation and live occupant testing for occupant detection systems.•Oversaw budgeting and forecasting for onsite utilities and maintenance of $800,000.•Coordinated vendors and negotiated price reductions of $20,000.

Served as key contact between Delphi Electronics and Safety Engineering Directors in Europe, South America, and Asia as well as corporate headquarters in US; developed engineering budget and forecast.Strategized with top-level executives on a routine basis to analyze data and prepare charts to better understand business unit performance. Supported the nonrecurring engineering expense and prototype credit processes, ensuring credits from customers were realized.

Ensured that project team addressed product compliance, reliability, and design capability issues identified by validation tests.Maintained compliance with various testing protocols (GMW3172, GMW3103, and GM9100). Developed test software in LabWindows CVI and hardware circuits to simulate product loads during environmental testing.Managed validation testing on schedule and within budget.

Corporate Finance Specialization Courses, Finance, General

Bachelor, Engineering And Computer Science