Account Manager
Current• Oversee, maintain, and improve Dell's warranty renewal program, which drives nearly $1B in attributed revenue annually• Develop, assign, and track project timelines via Asana and Excel for multiple projects and deliverables at a time• Designed, wrote, and launched upsell, holiday, informational, and internal sales email campaigns and one pagers to announce the launch of each internally• Maintain and audit data, reference, and content files• Troubleshoot & solution for escalations and issues that arise within emails• Facilitate regular status meetings to resolve issues and keep projects running smoothly• Serve as the primary point of contact for clients, translating needs into projects• Optimize and document processes to increase cohesion across team members• Collaborate with SQL developers, designers, and external vendors• Plan & lead quarterly client workshops to discuss upcoming projects and align on priorities• Provide feedback on creative assets based on client preferences, brand guidelines, and business needs• Manage a wide array of creative projects for SFE, including environmental branding for cafeterias, sales proposals & decks, website development, video production, and more
