PROFILE: Almost 12 Years of experience in the areas of Customer Service, Sales & Retail Operations with a variety of organizations.  Professional with natural flair for building relations, customer service and achieving optimum level of customer satisfaction, well-seasoned in handling customer queries & issues smoothly by providing best possible solutions to the customers. Rich experience in customer feedback accumulation Able to take and sustain intense pressure as worked in different franchise and their Retail environment. Highly motivated, positive and goal-oriented, with demonstrated professionalism, attention to detail as well as the ability to build and lead effective teams Excellent communicator with exceptional talent for problem solving through reasoned thought processes, as attested to by a track record for client loyalty and employer satisfaction