Team Lead - Technical Support Spanish Language
CurrentWorking for US project for SBCUSD as Team Lead.Nature of Work 1. Create ticket in OTRS Remedy2. Troubleshooting 3. Handling all Chromebook issue.4. Handling team of chrome book project.5. Steps for resolution of issues within the defined SLA.6. Key in the appropriate log notes in the ticket as and when there are findings / updates7. Update the users on the ticket progress8. Receiving calls/voicemail from users complaining about technical issues9. Team Management 10. Handling Sup calls11. Technical translation 12. Presentation in Spanish & English for other project of the company. Other works on site with in India ( ESRI New Delhi )a. Deploy new workstation and connect it to the Monitors, Keyboards etc. b. Installation of gtx graphic card c. Power On workstation and configure windows which came with the workstation . d. Rename the systems e. Update the service Tags for the systems f. Configuring MAC ID (Wireless and Wired) for each system with office network. g. Checked all the systems and verify that Internet is working fine on the systems. h. Primary installation of Software on each workstation. i. Windows update on each system. j. Create local user and add them to administrators group.