Sunny Kumar Email & Phone Number

Noida

• As a “Assistant Manager” (OPS) taking care “Amazon Client” for “Outbound Acquisition” & “Sales Process”, manage 70-80 CSA with 3 TL’s, 2 QA’s, taking care of “Shopclues” client for “Outbound Acquisition” &.
• Campaign wise Real time monitoring, maintaining discipline on floor.
• Manage 120-130 CSA… Show more As a “Assistant Manager” (OPS) taking care “Amazon Client” for “Outbound Acquisition” & “Sales Process”, manage 70-80 CSA with 3 TL’s, 2 QA’s, taking care of “Shopclues” client for.
• Manage 120-130 CSA with 5 TL performances.
• Acquisition projects from Outbound/Inbound Campaign, increase productivity as per client target.
• Addressing team and sharing feedback, “Motivational” and “Leadership” quality

Noida

• As a “Sr. Process Trainer” (Operations, Training & Quality) with Snapdeal client for Outbound Process (E-commerce), prior to Snapdeal taking care of training for IDEA Prepaid/Postpaid, Inbound/Outbound process.With.
• Coordinating with the Snapdeal Client for data, reporting and process improvement points.
• Coordinating with the Dialer Team for data regarding Issues.
• Informing all the concerns to authorities about the current situation on the floor like-… Show more As a “Sr. Process Trainer” (Operations, Training & Quality) with Snapdeal client for Outbound Process (E-commerce).
• Informing all the concerns to authorities about the current situation on the floor like- Dial-outs, Shrinkage, and IT related Issues etc.
• Compilation of Attendance for the entire Process, maintaining breaks and staffing slot wise.

Agra

• As a “Process Trainer”, giving the training for TATA DOCOMO CDMA/GSM/AVTV/DHL Prepaid Inbound process.
• Upload daily test for the entire Tata CDMA Delhi Process, VMI UPE Process & Tata GSM UPE Process.
• Daily test attempt & Pass compliance report.
• Daily Dip check on Floor.
• Daily Dip checks compliance report.
• TNI refresher training for increase the quality & sales.

Dehradun

• As a “Process Trainer”, giving the training for IDEA Delhi Prepaid Inbound Process.
• Ability to handle 20-25 members training NHT batch.
• Daily Dip check on Floor.
• Daily Dip checks compliance report.
• TNI refresher training for increase the quality & sales.
• Updated briefing’s for the process to take follow up from Client end.

Dehradun

• As a “NESTING MENTOR”, taking care new hire training certified agent for IDEA Delhi Prepaid Inbound Process.
• Doing Floor Mentoring of new batches with a team of at least 20-30 new agents.
• Taking session solving their queries regarding product and process.
• Handling Customers queries in Pre-Paid Help line.
• Taking Customer’s Escalation Calls.
• Used to take team handles and educate the associates regarding their AHT, Login time.

Dehradun

Job Responsibilities:- Responsible for Login Hrs. AHT, Quality scores. Responsible for Quality customer satisfaction. Doing floor support taking escalations. Achievement:- Promoted as a Nesting Mentor (SME) within four months (Jan’11). Promoted as a Floor Support (Non Calling Agent) within two months (Dec’ 10). Scored the highest points in the KPI in the.

Dehradun