After an enriching 2.5-year stint as a Collections Analyst at Mitratech & 3 years in Infiflex Technologies as Senior Operations Associate, where I honed skills in , Payment collections, refunds, dispute management, skip tracing, and credit recovery, my journey has led me through roles that built a foundation in customer service and operational efficiency. My bachelor's in Commerce from Calcutta University, complemented by expertise in financial collections and a methodical approach to operations, has enabled our teams to consistently meet and exceed targets. The experiences at Infiflex Technologies and Tata Consultancy Services have been crucial in shaping my ability to navigate complex customer interactions and streamline processes, ensuring financial health and customer satisfaction within the organizations I've proudly been part of.